Required Quality Analyst only from US Travel Domain

Experience : Min 3 years

Process : US Travel

Salary : Negotiable

5 Days working

Job location : New Delhi

Interview mode : Virtual

Required Skills

Assess English fluency, communication skills, professionalism, customer engagement, and sales effectiveness.

Evaluate sales techniques, fare presentation, objection handling, negotiation, upselling, and closing skills.

Verify the accurate communication of airline fare rules, baggage policies, cancellation conditions, refunds, and ticketing procedures.

Identify sales gaps, communication errors, process violations, and inappropriate selling practices.

Provide constructive feedback and coaching to improve individual and team performance.

Prepare quality reports, maintain audit records, and identify recurring performance issues.

Escalate critical quality failures, compliance violations, and customer-handling concerns to management.

Required Qualifications And Skills

Minimum 3 years of Quality Assurance experience in International Travel Sales, Airline Ticketing,



or an OTA environment.

Strong knowledge of international airfare rules, airline policies, booking procedures, and travel sales processes.

Excellent spoken and written English is mandatory, including strong grammar, pronunciation, articulation, and professional communication.

Proven experience in call monitoring, quality scorecards, performance evaluation, and employee feedback.

Robust understanding of sales conversion, objection handling, customer retention, and ethical upselling.

Good analytical, documentation, and reporting skills.

Familiarity with GDS platforms such as Amadeus, Sabre, or Travelport will be an advance.

Important: Candidates without relevant Quality Assurance experience in international travel sales or airline ticketing will not be preferred.

Call WhatsApp : (phone hidden)

[email protected]

Sr. HR Shabana Parveen

This job is provided by Shine.com

📌 Quality Analyst (Delhi)
🏢 Sharda Consultancy Services
📍 Delhi