Job highlights

- Have experience on phone,email and live chat supportThat s definitely a plus!
- Meanwhile,you have experience in Customer Service,Sales,Billing,Collections and Technical SupportEven better!
- As a Quality Analyst, you will provide world-class service to your clients in an accurate, effective and respectful manner on every call as measured by different performance metrics
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
- You will meet and exceed client mandated KPIs (Key Performance Indicators)
- You must also ensure consistent performance based on a continuous improvement model
- What elseYou must also ensure that all login and Passwords (both Internal External) are kept confidential




- You must also participate in all Internal and External mandated training and/or seminars
- You must have knowledge, understanding, and compliance with TaskUs policies and procedures
- Also, you must maintain knowledge of the functional area and company policies and procedures
- You will also provide feedback to management concerning possible problems or areas of improvement
- You will also perform other duties as assigned by management

Requirements
- What exactly are we looking forWell, we need someone who s willing to work on cyclical schedules. Have experience on phone, email and live chat supportThat s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical SupportEven better!

📌 Quality Analyst Portuguese (Mumbai)
🏢 TaskUs
📍 Mumbai