14 Nov
|
Lumina Datamatics
|
Mumbai
14 Nov
Lumina Datamatics
Mumbai
Job highlights
- 1-6 years experience in BPO/Call Centre with strong analytical skills
- Conduct call audits, analyze compliance data, provide feedback, and develop improvement reports
Roles and Responsibilities :
- Conduct call audits to identify areas of improvement in customer service quality.
- Analyze data from call recordings to determine compliance with company standards and policies.
- Provide feedback to team members on their performance, highlighting strengths and weaknesses.
- Develop reports summarizing findings and recommendations for process improvements.
Job Requirements :
- 1-6 years of experience in a similar role within the BPO/Call Centre industry.
- Robust analytical skills with ability to interpret data effectively.
- Excellent communication skills with ability to provide constructive feedback.
📌 Quality Analyst (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai