We are seeking a motivated and detail-oriented Quality Analyst to join our team in Maharashtra. The ideal candidate will be responsible for ensuring the quality of our services through effective call monitoring and analysis. This role is crucial in maintaining high standards of customer service and operational excellence.

Key Responsibilities

- Conduct regular monitoring of calls to assess quality and compliance with company standards.

- Analyze call data to identify trends, areas for improvement, and training needs.
- Provide constructive feedback to team members based on call evaluations.
- Collaborate with management to develop quality improvement initiatives.
- Prepare and present reports on call quality metrics and performance.
- Assist in the development of training materials and programs to enhance team performance.





Required Skills

- Solid analytical skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Familiarity with call monitoring tools and quality assurance processes is a plus.
- Proficiency in using data analysis software and reporting tools. This position is suitable for candidates with 0 to 2 years of experience in quality assurance or a related field. If you are passionate about quality and customer satisfaction, we encourage you to apply and join our dynamic team.

This job is provided by Shine.com

📌 Quality Analyst (Mumbai)
🏢 Career Point
📍 Mumbai