Job Opportunity: Process Head Group Life Operations

Department: Group Life Operations

Location: Bangalore

Experience: 12+ Years

Qualification: Any Graduate

Industry: Life Insurance

Role Overview

We are looking for a dynamic and strategic Process Head Group Life Operations to lead and drive end-to-end operational excellence across Group Life business. The role will oversee New Business Issuance, Policy Servicing, Financial Operations, and Process Excellence, ensuring operational efficiency, regulatory compliance, superior service delivery, and scalable business processes.

Key Roles & Responsibilities

- End-to-End Operations: Lead Group Life operations covering new business issuance, policy servicing, endorsements, alterations, renewals, and customer requests.
- Process Excellence: Drive process improvement, automation, digitization, and operational transformation initiatives.
- Operational Performance: Establish and monitor KPIs covering TAT, quality, productivity, customer experience, and compliance.
- Financial Operations: Oversee premium reconciliation, refunds, policy accounting, commission coordination, and financial controls.
- Stakeholder Management: Collaborate with Sales, Underwriting, Finance, Risk, Compliance, Product, Technology, and Customer Service teams.




- Governance & Compliance: Ensure regulatory compliance, audit readiness, operational risk management, and robust process controls.
- Team Leadership: Build, mentor, and lead high-performing teams, fostering accountability, ownership, and service excellence.
- Strategic Reporting: Provide management insights, operational reports, and recommendations to senior leadership.

Desired Candidate Profile
- 12+ years of experience in Life Insurance Operations, with solid exposure to Group Life Insurance and policy administration.
- Strong understanding of Group Life products, policy servicing, financial operations, and operational controls.
- Proven leadership, people management, and stakeholder management capabilities.
- Strong analytical and problem-solving skills with proficiency in MS Excel and ticketing systems.
- Ability to manage multiple priorities and resolve operational queries across geographies.
- A proactive, approachable, and result-oriented leader with a continuous improvement mindset.

Kindly share your updated resume in both PDF and Word formats. Best Regards,

Vinay Maurya

Talish Solutions

+91 (phone hidden)

[email protected]

📌 Process Head (Bengaluru)
🏢 Talish Solutions
📍 Bengaluru