The Process Consultant is responsible for handling customer inquiries, concerns, and service requests while ensuring smooth coordination of operational processes.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely manner
- Coordinate with internal departments for pickups, deliveries, appointments, shipping, and receiving
- Communicate with external partners such as ports, railways, 3PLs, carriers, and vendors
- Ensure accurate documentation and system updates
- Meet urgent deadlines and support operational requirements
- Identify problems and suggest process improvements
Qualifications & Skills
- Graduation mandatory
- Minimum 2 years of International voice experience in a customer service or similar role
- Excellent verbal and written communication skills
- Working knowledge of Outlook, Word, and Excel
- Experience with TMS and WMS systems preferred
- Solid organizational, analytical, and problem-solving skills
- Attention to detail and ability to work under pressure
📌 Process Consultant (Telangana)
🏢 HGS
📍 Telangana
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