Pre-Sales & Customer Support Executive

Company Name: PMDG Technologies Pvt. Ltd.

Job Title: Customer Support Executive

Experience: Freshers can apply

Employment Type: Full-Time

Language known: English, Hindi

Location: Trichy, Coimbatore,

Job Summary,

We are looking for a proactive and customer-focused Pre-Sales & Customer Support Executive to support the sales process, demonstrate our SaaS products to prospective customers, assist with onboarding, and provide ongoing customer support. The candidate will work closely with the sales, product, and technical teams to ensure a smooth customer experience and successful product adoption.

Key Responsibilities

1. Pre-Sales Activities

Understand the SaaS product features, functionality, and business use cases. Identify customer requirements and explain how the product can meet their business needs. Conduct product demonstrations and presentations for prospective customers.

Coordinate with the sales team to manage leads, follow-ups, and sales opportunities.

Prepare proposals, quotations, product presentations, and other sales-related documents.

Follow up with prospects and assist in converting leads into customers.

- Coordinate with the technical team to clarify product-related queries and requirements.

2. Customer Onboarding & Support

Assist new customers with product setup, onboarding, and initial training.

Handle customer queries through phone calls, email, WhatsApp, and other support channels.

Provide first-level troubleshooting for product usage and technical issues.

Create and track support tickets and ensure timely resolution.

Coordinate with the technical team to resolve bugs, integration issues, and complex customer requests.





Maintain customer communication and provide regular updates on issue status.

- Monitor customer satisfaction, product adoption, and recurring support issues.

3. Documentation & Reporting

Maintain records of leads, product demonstrations, customer interactions, and support tickets.

Prepare daily or weekly reports on sales activities and support performance.

Document frequently asked questions, user guides, and troubleshooting steps.

Collect customer feedback and share improvement suggestions with the product team.

Required Skills & Qualifications

Bachelors degree in Business Administration, Computer Science, IT, or a related field.

Positive verbal and written communication skills in English and Hindi

Basic understanding of SaaS products, web applications, and cloud-based software.

Ability to understand customer requirements and explain technical concepts in simple terms.

Strong problem-solving, coordination, and follow-up skills.

Proficiency in MS Office or Google Workspace.

- Ability to manage multiple customer queries and sales activities efficiently.

Preferred Qualifications

- Familiarity with CRM systems and support ticketing tools.
- Experience conducting online product demonstrations using Google Meet, Zoom, or similar tools.

Key Performance Indicators (KPIs)

Number of product demonstrations conducted.

Lead follow-up efficiency and conversion support.

Customer onboarding completion rate.

First-response time and ticket resolution time.

Customer satisfaction and feedback scores.

Quality of documentation and reporting.

If you are interested in this opportunity, kindly share your updated resume or contact us through the email ID provided below.

[email protected]

📌 Pre-Sales & Customer Support Executive (Coimbatore)
🏢 PMDG Technologies
📍 Coimbatore