Job highlights

- Your day to day . Hotel systems and Guest Experience .
- . 1 years related experience or with computer set-up and troubleshooting

Your day to day

- Hotel systems and Guest Experience
- Ensure daily IT check list is followed
- Check the interfaces and connectivity of hotels
- Attend user calls and resolve or align right team to action
- Be the first point of contact for hotels users for any technical or application issues
- Understand the requirements clearly from end user and provide solutions
- Support and guide local IT resource
- Creation/deletion of users id as per csa guide line
- Train local hotel resource on WIFI signal testing and documentation
- Coordinate with MSP for signal improvements
- Coordinate with hotel front desk for guest WIFI feedback and find areas of improvement
- Ensure CSA documents for assigned hotels are completed
- Check the backup for previous night is completed without any error
- Take manual backup in case of tape backup failure and documented
- Backup tape are changed regularly and documented the inventory
- Check all scheduled tasks for file backup, dco are completed for previous day
- Check for regular system updates complete the pending systems
- Highlight ITM on any SLA deviations from vendors
- Ensure the local resource availability or escalate to ITM and vendor if any deviation
- Train new Local resources on their routine task and call logging process
- Support users on daily calls
- Proposing any new suggestions which can improve the user or Team efficiency
- Maintenance of the inventory
- Follow up finance for any bill payments ( AMC, ILL Bills etc

Hotel systems and network Check the network for latency and performance

Regular backup of firewall and switches

Check for firewall rules and make changes accordingly

Ios upgrade of firewall and switches

Ensure daily IT check list is followed

Check the interfaces and connectivity of hotels

Attend user calls and resolve or align right team to action





Be the first point of contact for hotels users for any technical or application issues

Understand the requirements clearly from end user and provide solutions

Support and guide local IT resource

Creation/deletion of users id as per csa guide line

Train local hotel resource on WIFI signal testing and documentation

Coordinate with MSP for signal improvements

Ensure CSA documents for assigned hotels are completed

Check the backup for previous night is completed without any error

Take manual backup in case of tape backup failure and documented

Backup tape are changed regularly and documented the inventory

Check all scheduled tasks for file backup, dco are completed for previous day

Check for regular system updates complete the pending systems

Highlight ITM on any SLA deviations from vendors

Ensure the local resource availability or escalate to ITM and vendor if any deviation

Train current Local resources on their routine task and call logging process

Support users on daily calls

Proposing any new suggestions which can improve the user or Team efficiency

Maintenance of the inventory

Follow up finance for any bill payments ( AMC, ILL Bills etc) What we need from you

Diploma or Vocational Certificate in Computer Science or IT or related field

1 years related experience or with computer set-up and troubleshooting

Working knowledge of networks and operating systems and databases

Strong analytical and problem-solving skills

Knowledge in PCI DSS (Payment Card Industry Data Security Standards)

Great communication skills A team player, proactive, responsible, hardworking and able to work under pressure

What we offer:

- 5-day work week
- On-duty meals
- Medical insurance ESIC (as applicable)
- Learning development opportunities
- Employee stay and FB discount across IHG hotels (as applicable)
- Global Internal transfer mobility within IHG (optional, subject to eligibility NOC)

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Portfolio IT Executive (Gurugram)
🏢 IHG Hotels u0026 Resorts
📍 Gurugram