Designation: Process Associate – PCP Calling Industry: US Healthcare /
Healthcare BPO Department: Operations
Employment Type: Full-Time
Job Summary: We are looking for a motivated and communication-oriented PCP Calling Executive to support US healthcare operations. The candidate will be responsible for contacting Primary Care Physician (PCP) offices, coordinating with healthcare providers, obtaining required patient information, and ensuring timely follow-ups to support smooth healthcare operations.Roles and Responsibilities
- Make outbound calls to Primary Care Physician (PCP) offices across the United States.
- Contact physician offices to verify patient details and PCP information.
- Follow up with healthcare providers to obtain patient medical records, referrals, and other required documentation.
- Coordinate with PCP offices regarding patient appointments and referral status, as applicable.
- Maintain accurate records of calls, follow-ups, and communication outcomes.
- Ensure timely resolution of pending requests.
- Handle provider queries professionally and maintain effective communication.
- Adhere to HIPAA guidelines and patient confidentiality requirements.
- Meet daily productivity, quality, and performance targets.
Required Skills & Qualifications
- Good verbal communication skills in English.
- Strong telephone etiquette and interpersonal skills.
- Basic knowledge of US healthcare terminology is preferred.
- Knowledge of PCP, referrals, and medical records processes is an added advantage.
- Basic computer skills and proficiency in MS Office.
- Ability to handle outbound calling and follow-up activities.
- Positive listening, problem-solving, and time-management skills.
Experience.
- Candidates with 6 months to 2 years of experience in US Healthcare calling / US Calling operations will be preferred.
Work Requirements
- Work Location: Hyderabad
- Shift: US Night Shift
- Work Mode: Remote
- Employment Type: Full-Time