Job highlights

- Carry out specific operational/ administrative duties required arising from specific HR country legal requirements.
- Maintain audit-ready documentation,payroll records,and reference files. . Liaise with third parties,government and statutory bodies as required
- Collaborate with Advisory,Payroll,Reward,and Finance colleagues to ensure a seamless end-to-end employee experience

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Further Information

- Number of positions: 1
- British Council Pay Band: 6
- Employment Type: Indefinite Contract Local
- Location: Noida, India

Role Purpose

The Operations Support Executive is responsible for delivering efficient and compliant HR and payroll operations, providing expert administrative support across the People function. The role manages payroll and pre-payroll processes, ensuring accuracy, compliance with employment legislation and HMRC requirements, and effective collaboration with internal stakeholders, managed service providers, and payroll vendors. The position supports HR operations across the UK and multiple countries, overseeing both outsourced and in-house services while contributing to continuous process improvement and the delivery of high-quality People services across the organisation

Main Accountabilities

HR Operations Governance

- Deliver a range of standardised HR operational processes and procedures to achieve specific and clearly measurable targets.
- Ensure MyHR updates are accurate, policy-compliant, and completed within defined timelines and controls.
- Maintain accurate employee data and documentation in MyHR and SharePoint.
- Carry out specific operational/ administrative duties required arising from specific HR country legal requirements.
- Ensure accuracy and timeliness of cyclical activities while maintaining compliance with global policies and local regulations.
- Manage exceptions, clarify processes, and escalate recurring issues to the Lead People Operations Payroll Manager
- Ensure timely processing of invoices/purchase orders (PO) for HR related vendor payments, i.e. payroll vendor fees, third-party vendor fees, etc.

Payroll Operations





- Complete payroll processes independently to ensure timely and accurate processing of payroll transactions.
- Check pre-payroll calculations and payroll calculations, including manual adjustments and system-generated outputs.
- Ensure maintenance of checklists and SOP documents for all workstreams to reflect current steps, responsibilities and timelines.
- Check and reconcile all necessary payroll reports.
- Confidently handle all aspects of statutory leave, payments and deductions and carry out manual calculations of statutory payments and Tax/NI calculations if required (SSP, SMP, SAP, ShPP, Parental Leave, Tax, NI and overpayments etc.).

- Administration of employee benefit schemes such as Child Voucher Scheme, Cycle to Work scheme, Smart Tech loans and Season Ticket loans.
- Handle third party reporting and payments.
- Month end processing and reconciliations

Global Mobility Payroll Operations

- Handle all payroll related matters for our UK employees on international assignments, to ensure they receive the correct pay and allowances at the appropriate time, with the appropriate implementation of British Council mobility policies and practices.
- Provide detailed specialist payroll instructions, for our UK employees on international assignments, to internal and external payroll teams including assignment allowances, hypothetical tax and hypothetical NIC and pension payment calculations.
- Perform post-payroll validation checks by reconciling payroll instructions, payroll outputs and employee payslips to ensure payroll changes have been implemented correctly, and employees receive the correct net pay.
- Month end processing and reconciliations.

- Support bi-annual COLA reviews, annual location allowance and pay reviews, and exceptional allowance reviews. Verify that COLA, location and exceptional allowance rates provided by the external vendor have been correctly applied by the external payroll provider and resolve any discrepancies to ensure accurate employee payments.
- Role-holder is expected to use their knowledge of British Council HR policies, global mobility policies and processes to advise business areas and colleagues on international assignments, including tax compliance matters.





Stakeholder Vendor Collaboration

- Partner with MSP, Finance and other People Function teams to ensure smooth payroll execution and reporting.
- Collaborate with in-country teams, approvers, and external vendors to resolve payroll issues.
- Maintain proactive communication with the payroll service providers via scheduled monthly/quarterly/annual meetings.
- Partner with our external vendor for payroll/tax advice and compliance for our UK employees on international assignments
- Support cross-functional initiatives for payroll-related data accuracy and process alignment.

Case Employee Query Management

- Respond to payroll-related and hr operations related queries from employees via case management systems (C4C).
- Handle and resolve complex employee payroll issues such as tax queries, tax calculation checks etc.
- Strive to understand stakeholder queries and resolve tickets in a customer centric manner.
- Investigate discrepancies, exceptions, and one-off payments, ensuring timely resolution.
- Provide transparent feedback to team members and pre-payroll teams on issues and improvements.

Compliance Audit

- Ensure compliance with local legislation, global policies, and internal controls.
- Review, and ensure timely submission of statutory reports, accruals, and tax filings.
- Maintain audit-ready documentation, payroll records, and reference files.
- Liaise with third parties, government and statutory bodies as required.

Continuous Improvement Automation

- Identify inefficiencies, recurring issues, and process gaps, proposing corrective actions.
- Lead process automation, payroll transformation, digitalisation, and system improvements.
- Share lessons learned from audits and reconciliations to enhance payroll service quality.
- Support review and implementation of SOPs, variance sheets, and knowledge documentation.
- Participate in error calibration and feedback sessions with the MSP to prevent recurring issues.

- Propose opportunities for process simplification, standardisation, and automation.
- Contribute to service optimisation, knowledge management, and maintenance of SOPs, process maps, and knowledge articles.
- Collaborate with Advisory, Payroll, Reward, and Finance colleagues to ensure a seamless end-to-end employee experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operations Support Consultant (Noida)
🏢 British Council
📍 Noida