- Minimum 1 year experience as Team Lead or Assistant Manager in International BPO Voice
- Manage daily operations, drive team productivity, monitor KPIs and SLAs, conduct coaching and performance reviews
Manage day-to-day operations and team performance Handle a team of executives/associates and drive productivity
Monitor KPIs, SLAs, quality, and process adherence
Conduct team huddles, coaching, and performance reviews
Required Candidate profile
Minimum 1 year experience as Team Lead / Assistant Manager In International BPO Operations Voice preferred
Strong communication & stakeholder management skills knowledge of MS Excel & Reporting
Perks and advantages To apply connect at (phone hidden)
📌 Operations Team Lead (Noida)
🏢 MYWHY
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.