Medanta Gurgaon is looking for a agile and result-oriented Operations Manager to join its Homecare vertical. The ideal candidate will be responsible for managing operational functions, vendor coordination, patient services and service delivery to ensure seamless operations and an excellent patient experience.
Key Responsibilities:
1. Medical Room Operations
- Manage day-to-day medical room operations, site visits and service escalations.
- Oversee agreement renewals, billing, invoicing and payment coordination.
2. Ambulance Operations
- Manage ambulance operations, service escalations and SLA compliance.
- Coordinate staff training, invoice processing and vendor reviews.
3. Refund Management
- Validate refund requests, documentation and service utilisation.
- Ensure timely refund processing while driving patient retention through effective grievance resolution.
4. Renewals & Patient Coordination
- Drive patient renewals, package creation, modifications and discount approvals.
- Manage patient follow-ups, service adjustments and escalations.
5. Vendor Management
- Manage vendor agreements, invoice reconciliation and payment clearances.
- Coordinate with Finance and vendors to ensure operational efficiency.
6. Medical Equipment Management
- Oversee equipment deployment, availability and maintenance.
- Ensure timely resolution of equipment-related issues.