Job highlights

- 9-30 years experience in BPO/Call Centre operations with strong knowledge of industry trends and regulatory requirements

- Manage daily BPO operations, handle escalated customer issues, implement process improvements, and collaborate with teams to drive growth

Roles and Responsibilities :

- Manage daily operations of the BPO/Call Centre, ensuring efficient use of resources and meeting performance targets.

- Oversee customer service operations, including handling escalated issues and resolving complaints in a timely manner.

- Develop and implement process improvements to increase productivity, reduce costs, and enhance overall quality of services.

- Collaborate with cross-functional teams to identify areas for improvement and drive business growth.

Job Requirements :

- 9-30 years of experience in BPO/Call Centre operations or related field.

- Proven track record in managing large-scale operations with multiple priorities.

- Robust understanding of BPO industry trends, best practices, and regulatory requirements.

- Excellent leadership skills with ability to motivate teams towards achieving goals.

📌 Operations Manager (Navi Mumbai)
🏢 Foundever
📍 Navi Mumbai