COMFORT CARE COMPANY

Job Profile – AMC Operations Manager

Department: Service & Operations | Industry: HVAC | Location: Pune

1. Position Objective

The AMC Operations Manager will be responsible for planning, managing and monitoring all Annual Maintenance Contract (AMC) activities to ensure efficient service delivery, maximum equipment uptime, customer satisfaction, and profitable AMC operations. The role involves managing service engineers, technicians, customer relationships, preventive maintenance schedules, breakdown complaints, spare parts, service quality and AMC contract renewals.

The objective is to strengthen Comfort Care Company's reputation as a reliable HVAC solutions and service provider through professional operations and high service standards.

1. Key Roles & Responsibilities

A. AMC Operations Management
- Manage the complete AMC portfolio, including residential, commercial, industrial, and institutional clients.
- Ensure timely execution of preventive maintenance schedules.
- Monitor breakdown calls and ensure resolution within committed response and turnaround times.
- Maintain equipment-wise and customer-wise AMC records.
- Ensure proper execution of contractual service commitments.
- Monitor service quality and equipment performance.

B. Team Management
- Manage service engineers, technicians and field service personnel.
- Allocate daily work schedules and service responsibilities.
- Monitor technician productivity, attendance, and field performance.
- Conduct regular team meetings and technical reviews.
- Identify training requirements and improve technical capabilities.

C. Customer Relationship Management
- Maintain robust relationships with AMC customers.
- Handle customer escalations and critical breakdown complaints.
- Conduct periodic customer visits and service reviews.
- Ensure timely communication regarding service schedules and breakdown status.
- Focus on customer retention, satisfaction and AMC renewals.

D. Technical & Maintenance Management
- Supervise preventive and corrective maintenance of:
- Split and Window Air Conditioners
- Package Air Conditioning Systems
- VRF/VRV Systems
- Chillers




- Air Handling Units (AHUs)
- Ventilation and Lossnay Systems
- Rooftop HVAC Systems
- IT Cooling Systems
- Ensure proper maintenance checklists and service reports.
- Monitor equipment health and recommend corrective actions.
- Ensure availability of critical spare parts and maintenance materials.

E. Commercial & Financial Management
- Monitor AMC contract profitability and service delivery costs.
- Prepare AMC quotations, renewal proposals, and service estimates.
- Monitor contract billing, outstanding payments and collection follow-ups.
- Control manpower, transportation, consumables and spare parts expenses.
- Identify opportunities for additional maintenance contracts and HVAC service business.
- Coordinate with the sales and accounts teams for contract execution and renewals.

F. Reporting & MIS
- Prepare daily, weekly, and monthly AMC performance reports.
- Maintain records of preventive maintenance and breakdown complaints.
- Monitor pending complaints and overdue service visits.
- Track AMC renewals, contract revenue and customer feedback.
- Present operational performance reports to management.

1. Key Performance Indicators (KPIs)

- Performance area
- Key measurement
- Preventive maintenance
- 100% schedule adherence
- Breakdown management
- Timely complaint resolution
- Customer satisfaction
- Customer feedback and retention
- AMC renewals
- Renewal conversion percentage
- Team productivity
- Technician utilization
- Service quality
- Minimum repeat complaints
- Commercial performance
- AMC profitability
- Reporting

Timely and accurate MIS The above targets are proposed performance benchmarks and should be finalized by management.
1. Required Skills & Competencies





- Strong knowledge of HVAC systems and maintenance practices.
- Excellent planning and operational management skills.
- Leadership and team-handling capabilities.
- Customer relationship and complaint management.
- Problem-solving and decision-making abilities.
- Commercial understanding of AMC contracts.
- Knowledge of service reporting and MIS.
- Good communication and coordination skills.
- Ability to handle multiple customer sites and service teams.

1. Qualification & Experience

- Diploma / Degree in Mechanical Engineering or equivalent technical qualification.
- 5–8 years of experience in HVAC service and maintenance operations.
- Experience in managing AMC contracts and service teams.
- Knowledge of commercial HVAC installations and maintenance.
- Experience handling institutional, commercial and industrial customers.

1. Coordination & Reporting Structure

Reports to: Director

Coordinates with

- Service Engineers and Technicians
- Sales & Business Development Team
- Purchase & Stores Department
- Accounts & Finance Department
- Customers and Facility Management Teams

1. Expected Business Outcomes

The AMC Operations Manager is expected to:
- Establish a structured and professional AMC service department.
- Improve preventive maintenance efficiency and equipment reliability.
- Increase customer satisfaction and AMC contract retention.
- Improve manpower utilization and service team productivity.
- Reduce operational costs and improve contract profitability.
- Develop long-term relationships with corporate and institutional customers.
- Support the company's expansion in HVAC maintenance and service business.

These installations demonstrate the range of projects and customer environments that the AMC operations function may need to support. The AMC Operations Manager should support the company's vision of becoming a benchmark for innovation, professionalism, reliable HVAC solutions, energy efficiency and high service standards.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance

Work Location: In person

📌 Operation Manager (Kondhwa)
🏢 COMFORT CARE
📍 Kondhwa