- Handle incoming customer inquiries received through company emails.
- Respond to customer queries professionally and promptly.
- Prepare and share quotations based on customer requirements, product specifications and pricing.
- Follow up with customers regarding submitted quotations and pending inquiries.
1. Product Documentation &
- Technical Support
- Share product-related documents, including Technical Data Sheets (TDS), Safety Data Sheets (SDS/MSDS), Certificates of Analysis (COA) and other relevant documents.
- Coordinate with the technical team whenever additional product information or clarification is required.
1. Order Processing &
- Dispatch Coordination
- Coordinate with the dispatch and warehouse teams for timely processing and delivery of customer orders.
- Communicate order details, delivery requirements and customer instructions to the concerned departments.
- Follow up on dispatch status and update customers regarding shipment and delivery schedules.
- Maintain proper records of customer orders, quotations and dispatch details.
1. Telephone &
- Customer Relationship Management
- Receive incoming customer calls and respond to inquiries.
- Communicate with existing and prospective customers regarding products, quotations and order status.
- Ensure professional and timely customer communication.
1. Office Administration &
- Reporting
- Maintain organized records of customer inquiries, quotations, orders and correspondence.
- Monitor pending inquiries, quotations and customer follow-ups.
- Prepare daily work updates and reports for management.
- Perform general office coordination and administrative activities as required.
Key Objective: Ensure smooth handling of customer inquiries, timely quotation preparation, productive order coordination and excellent customer service.