Job highlights

- Graduate with 2+ years experience and B2 level German certification

- Manage customer onboarding, case and dispute management, channel management, and administrative support

Responsibilities

- Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk workplace. Activities may include the following (but are not limited to):

- Customer Channel Management

- Case Management

- Customer Onboarding and Relationship Management

- Contract and Dispute Management and more

- Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

- Working independently and applying standards,



yet can also make departures from established processes to resolve problems at the top of career stream

- Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.

- Having knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

- This job requires limited job and business knowledge at the time of hiring.

Requirements

- Any Graduate with minimum 2 years of experience.

- Excellent oral and written communication skills (mandatory)

- German Language Expert with minimum B2 Level certification (mandatory)

- Good at MS Office skills
- The desired candidate should be comfortable working in European shift

📌 Ocean customer experience Specialist (Airoli)
🏢 A.P. Moller - Maersk
📍 Airoli