- Experience with Juniper Switches and Routers, Fortinet SDWAN, Palo Alto and Checkpoint firewalls, Aruba Wireless, and ITIL processes
- Support and maintain LAN, SD-WAN, WiFi infrastructure; configure and administer network and firewall devices; troubleshoot network issues; create documentation; provide 24x7 operational support and training to junior staff
Role & responsibilities
Primary Skills :
- 1. Support and maintain LAN, SD-WAN, and WiFi Infrastructure
- Manage and troubleshoot Networking equipment including Juniper Switches(EX Series and above) and Routers, and HPE Switches
- 2. Configure and maintain Fortinet SDWAN (WAN and Firewall) Solutions
- Administer Palo Alto and Checkpoint firewalls to ensure robust security measures
- 3. Knowledge in Aruba Wireless
- 4. Collaborate with team to manage workloads efficiently
- Act as a supplementary resource to offload operational network support tasks
- 5.
Experience in setting up alert monitoring,
considering the monitoring tools deployed in the workplace
- 6. Excellent troubleshooting skills. Should be able to resolve any issue related to Network issues independently. Should be able to quickly isolate the problem and provide resolution to meet the SLAs
- 7. Excellent documentation skills. Should have prior experience in creating run books, SOPs etc.
- 8. Versatile working in 24x7 operations (working in shifts, on-call support etc.)
- 9. Should have excellent communication and presentation skills as the candidate needs to work with Architects, Service Owners, Business Leaders and other technical teams
- 10. Should be a team player and have ability to train L2 and L1 resources
- 11. Good understanding of ITIL processes Incident, Problem, Configuration and Change Management (ITIL)
- 12. Flexible to learn other technologies as per project requirements