Job Summary

As an Infrastructure Architect, you ll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you re the subject matter expert - consulting early, gathering inputs, understanding what they need from our solution.

You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you re the tech leader for implementation. At Kyndryl we support all major cloud platforms, so you ll get the chance to use everything you know - and then some.

You ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.

The rewards for all this are many. You ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.

Responsibilities

- Design, configure, and manage Microsoft Teams Enterprise Voice solutions, including Direct Routing, Calling Plans, and Operator Connect.
- Deploy and integrate Session Border Controllers (SBCs) with Microsoft Teams.
- Troubleshoot and resolve voice-related issues in Microsoft Teams, including call quality, routing, and interoperability with PSTN providers.
- Manage and support Microsoft Teams policies, configurations, and voice-enabled features.




- Collaborate with network and security teams to ensure compliance and optimal performance.
- Perform migrations from legacy PBX systems to Microsoft Teams.
- Work with external vendors and telecom providers to ensure seamless voice connectivity.
- Monitor Teams Voice infrastructure using analytics and reporting tools to optimize call performance.
- Provide end-user support and training on Microsoft Teams Phone features.

Requirements

- 5+ years of experience in Microsoft Teams Voice and Telephony Solutions.
- Experience in PBX to Microsoft Teams migrations.
- Knowledge of Power Automate and Power Apps for workflow automation in Teams.
- Hands-on experience with Microsoft Teams Enterprise Voice, including Direct Routing, Calling Plans, and Operator Connect.
- Solid understanding of SIP, VoIP, PSTN connectivity, and SBC configurations (AudioCodes, Ribbon, etc.).
- Familiarity with Microsoft 365, Entra ID (Azure AD), PowerShell scripting, and Teams Admin Center.
- Knowledge of E911 compliance, call routing policies, dial plans, and number management

Preferred Qualifications

- Microsoft 365 Certified: Teams Administrator Associate (MS-700).
- Microsoft Certified: Teams Voice Engineer (MS-721).
- Session Border Controller (SBC) certifications (AudioCodes/Ribbon).

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 MS Teams with Enterprise Voice Administrator (Bengaluru)
🏢 Kyndryl
📍 Bengaluru