Job highlights

- Experience supporting email security and compliance solutions,including Proofpoint or similar enterprise email security platforms.
- Experience using PowerShell or other automation capabilities to reduce repetitive operational activities and improve service efficiency.

Job Summary

The Impact You'll Make in This Role As the Messaging / Exchange Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Responsibilities

- Providing L3 operational support for Exchange Online, Outlook, and enterprise email security services, including Proofpoint, with a focus on service stability, platform hygiene, and timely resolution of escalated issues.
- Supporting Exchange Online configuration and day-to-day operations, including mailbox provisioning, permissions, retention, distribution lists, mail flow policies, and messaging hygiene activities.
- Troubleshooting complex Outlook, mail flow, connectivity, email delivery, and messaging security issues, coordinating remediation with Security teams and US-based platform subject matter experts as required.
- Taking end-to-end ownership of L2/L3 escalations, including investigation, resolution, root cause analysis, preventative actions, documentation, and follow-up.
- Identifying recurring issues, high-volume ticket drivers, and manual processes, and implementing configuration, automation, and process improvements to improve service stability and reduce support demand.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires, at a minimum, the following qualifications:

Requirements

- Bachelor's Degree or higher with 5 years of experience in Microsoft 365 messaging, Exchange Online,



or enterprise messaging operations.

And the following are also required:
- 5+ years of experience supporting Exchange Online and Outlook in an enterprise production workplace.
- 5+ years of experience troubleshooting messaging, mailbox, mail flow, connectivity, and email delivery issues.
- Experience supporting email security and compliance solutions, including Proofpoint or similar enterprise email security platforms.
- Experience working within L2/L3 incident, escalation, and production support environments, including root cause analysis and preventative actions.

Additional Qualifications

- Hands-on experience with Exchange Online administration, including mailbox provisioning, permissions, retention, distribution lists, and mail flow configuration.
- Experience with Proofpoint or similar enterprise email security platforms, including email delivery investigations, security events, and message hygiene.
- Experience using PowerShell or other automation capabilities to reduce repetitive operational activities and improve service efficiency.
- Experience creating and improving runbooks, operational procedures, and knowledge documentation to support L1/L2 enablement and shift-left initiatives.
- Strong troubleshooting, prioritization, incident ownership, cross-team collaboration, and continuous improvement skills.
- Ability to work effectively with Security teams, platform subject matter experts, managed service partners, and global support teams to resolve complex messaging issues.

Location

- Bangalore (Hybrid)

Travel

May include up to 10% domestic/international. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Messaging/Exchange Engineer (Bengaluru)
🏢 Solventum
📍 Bengaluru