Job highlights

- Experience: 5+ years in Technical Program Management,with a strong emphasis on planning,metrics management,and customer-facing collaboration . Education: Bachelor s degree in Computer Science,Engineering,or related field . PMP,Agile,or similar certifications are a plus . Technical Expertise: Strong understanding of technical program delivery in SaaS or enterprise environments .
- Amagi is seeking an experienced Manager - Program Management (TPM) to lead the planning, execution, and delivery of critical technical programs for enterprise customers
- As a TPM, you will leverage ametrics-driven approach to ensure that projects are completed on time, within scope, and with the highest quality
- You will also collaborate extensively with both internal teams and onsite customer-facing project management and technical teams, ensuring seamless communication and successful program execution
- This role requires a deep understanding of product functionality, strong technical expertise, and the ability to translate customer needs into actionable plans
- You will use your ability to manage by data, deliver strategic insights, and guide cross-functional teams to achieve program goals

Key Responsibilities
1. Program Planning & Execution

- Excellence Detailed Planning: Lead the creation of comprehensive, actionable plans for all technical programs, defining scope, schedule, and quality metrics
- Ensure that all program milestones, including feature releases, defect resolutions, and customer deployments, are meticulously planned and tracked
- Metrics-Driven Execution: Manage program performance using quantitative metrics such as project timelines, resource allocation, issue tracking, and customer satisfaction scores
- Use data to inform decision-making, proactively identify risks, and adjust plans when necessary
- Risk & Contingency Planning: Identify potential risks early in the planning phase, develop mitigation strategies, and maintain a risk register to ensure timely action
- Predictability & Transparency: Ensure predictability in program delivery by consistently monitoring and reporting progress against plan
- Keep stakeholders updated on status, risks, and decisions using clear, transparent communication
- Rigorous Scope Management: Ensure strict control over project scope, with formal sign-off via a scoping document before any development starts
- Track and manage any changes through a formal Change Request (CR) process
- Metrics-Driven Change Control: Assess the impact of scope changes using metrics to quantify their effects on timelines, resources, and budgets
- Communicate changes to all stakeholders, ensuring alignment and tracking of adjustments
- Customer-Facing Defect Management: Track and prioritize Customer Found Defects (CFDs) based on agreed-upon SLAs, ensuring clear reporting and transparent communication with customers

1. Enterprise Customer Management

- Voice of the Customer: Act as the primary advocate for the customer, ensuring their needs and priorities are embedded in program planning and execution
- Communicate any impact on customer deliverables promptly and transparently
- Customer-Focused Metrics: Track and report key customer satisfaction metrics, escalations, and defect resolution progress
- Use insights from these metrics to continuously refine delivery processes and customer interactions
- Roadmap Alignment & Communication:



Ensure the technical program roadmap aligns with the broader product roadmap
- Collaborate with product management and customer success teams to balance customer expectations with product capabilities, using data to manage trade-offs
- L2 Handover & Post-Launch Support Seamless L2 Handover: Ensure that key milestones (e g , channel launches, upgrades, infrastructure changes) are followed by timely and complete L2 handovers
- Track actions and ensure that they are completed within agreed-upon timelines
- Post-Launch Monitoring: Collaborate with Customer Success and onsite technical teams to monitor program performance post-launch, addressing any issues or customer concerns promptly

1. Stakeholder & Cross-Functional

- Collaboration Cross-Functional Collaboration: Collaborate closely with onsite customer-facing project management teams and technical teams to ensure alignment between customer needs and internal execution
- Build strong relationships with these teams to ensure smooth communication and efficient problem-solving
- Joint Stakeholder Management: Partner with customer-facing teams to align on key milestones, risks, and customer priorities
- Ensure that all stakeholders internal and external are kept updated on program status through clear, consistent communication and reporting
- Unified Escalation Management: Work collaboratively with onsite teams to identify potential escalations early and address them proactively
- Manage escalations jointly, ensuring timely updates and resolutions for customers
- Clear Communication: Establish transparent and effective communication channels with all internal and external stakeholders
- Ensure that program plans, milestones, risks, and issues are clearly communicated to all parties using data to guide decision-making
- Internal Alignment: Collaborate with internal teams (Product Management, Engineering, QA, etc
- ) to ensure customer priorities are reflected in the technical execution of the program
- Use metrics and data-driven insights to keep internal teams aligned and accountable

1. Program Metrics & Reporting

- Regular Reporting: Own the creation and maintenance of program dashboards and metrics to provide clear visibility into project health
- Regularly update stakeholders on key performance indicators (KPIs) such as scope adherence, schedule performance, defect resolution, and customer satisfaction
- Impact Measurement: Define and track success metrics for the program
- Ensure that KPIs such as on-time delivery, quality assurance, and cost control are consistently met
- KPI-Driven Decision Making: Use program metrics to make informed decisions about resource allocation, scope adjustments, and risk management
- Regularly evaluate the success of program elements based on measurable outcomes

5 Continuous Improvement
- Process Refinement: Continuously assess the effectiveness of planning, execution, and reporting processes
- Identify opportunities for improvement and implement changes that enhance the program s efficiency and success
- Feedback Loops:



Establish strong feedback loops with both internal and customer-facing teams to capture lessons learned and incorporate them into future program planning and delivery
- Product & Technical Expertise Product Knowledge Operational Understanding: Gain deep familiarity with AMAGI products, ensuring you can understand and leverage product features in common use-cases
- You should be able to operate the product like an experienced user, understanding how each feature supports customer workflows
- Customer-Centric Use-Cases: Identify common use-cases and pain points that customers experience, ensuring that the technical program is aligned with their needs and expectations
- Technical Understanding High-Level Architecture: Demonstrate a strong understanding of software product s technical architecture, including how product components interconnect to fulfill common use-cases
- Deployment & Architectural Diagrams: Be able to explain deployment and architectural diagrams for customer sites, showcasing how product components work together and how they are implemented in different environments
- Product Functionality: Be able to walk through product components, explaining their roles in customer workflows and how they interact to deliver value
- Success Criteria: Adherence to Plan & Metrics: Ensure all projects stay on track with predefined plans and KPIs
- Any deviations should be identified and addressed early with corrective actions taken
- Scope Control: No scope creep occurs without formal approval, and all changes are tracked and communicated with clear impact assessments
- Schedule & Cost Management: Ensure projects are delivered on time and within budget, with any delays or cost increases being managed through proactive mitigation plans
- Quality Assurance: Ensure that critical bugs are not shipped without exception approvals and that CFDs are tracked and resolved within SLAs
- Customer Satisfaction: Maintain strong customer relationships and consistently meet satisfaction targets through clear communication and timely, high-quality delivery
- Reporting & Communication: Deliver regular, actionable reports on program health and metrics, meeting internal and external stakeholder needs

Required Qualifications:
- Experience: 5+ years in Technical Program Management, with a strong emphasis on planning, metrics management, and customer-facing collaboration
- Education: Bachelor s degree in Computer Science, Engineering, or related field
- PMP, Agile, or similar certifications are a plus
- Technical Expertise: Strong understanding of technical program delivery in SaaS or enterprise environments
- Familiarity with CloudPort s architecture and components is a plus
- Cross-Functional Collaboration: Proven ability to collaborate with onsite customer-facing project management and technical teams to ensure alignment and successful delivery
- Data-Driven Management: Robust ability to manage projects using metrics, KPIs, and dashboards to drive decision-making and optimize execution
- Communication Skills: Excellent communication skills, including the ability to translate technical concepts into understandable language for non-technical stakeholders
- Preferred Qualifications: Industry Knowledge: Familiarity with media, broadcasting, or cloud technology industries
- Agile Methodology: Experience with Agile methodologies and tools like Jira for project tracking and reporting

📌 Manager - Program Management (Bengaluru)
🏢 Amagi Media Labs
📍 Bengaluru