Role Franchisee Lead

Job Level/ Designation M1

Function / Department Retail

Location ANE

Job Purpose Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Key Result Areas/Accountabilities

- Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
- Ensure and monitor quality of acquisition
- Ensure availability of stock adhering to norms
- Deliver overall revenue targets through channels
- Achieve total target for up-selling and cross-selling
- Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
- Coach channel partners to improve efficiency, drive profitability and adherence to processes
- Manage churn and customer satisfaction for walk-in customers at touch point

Core Competencies, Knowledge, Experience

- P&L; management skills
- Understanding of store management and customer relationship management
- Leadership & people management skills

Qualifications Must have technical / skilled qualifications Graduate Experience in the retail industry

📌 Manager - Franchisee Lead (Tezpur)
🏢 Vodafone Idea
📍 Tezpur