- Experience in personal loan sales and team management in NBFC sector
- Drive personal loan cross-sell through gold loan customers, lead and mentor sales team, generate leads, track sales funnel, coordinate with departments, handle customer escalations, and review performance
Key Roles & Responsibilities
- Cross-Sell Execution: Drive personal loan business primarily through Muthoot Finances existing gold loan and branch customer base.
- Team Management: Lead, mentor, coach, and manage a team of Sales Executives (typically handling a team of around 5 to 7 executives) to meet monthly login and disbursement targets.
- Lead Generation & Sourcing: Identify eligible prospects via branch walk-ins, customer databases, tele-calling, referrals, and local field activities.
- Sales Funnel Tracking:
Monitor daily metrics including calls, logins, conversion ratios, and final loan disbursements.
- Cross-Department Coordination: Work closely with Credit, Operations, Field Investigation (FI), and Branch Managers to ensure smooth and timely file processing.
- Customer Service & Escalations: Handle customer queries, resolve service escalations, and maintain strict adherence to company policies and regulatory compliance.
- Performance Review: Conduct regular branch visits, review team/cluster metrics, and design action plans for underperforming areas.