Major Incident Manager (Mumbai)

Major Incident Manager (Mumbai)

14 Nov
|
Outworx Solutions
|
Mumbai

14 Nov

Outworx Solutions

Mumbai

Roles and Responsibilities :

- Manage major incidents from identification to resolution, ensuring minimal impact on business operations.

- Collaborate with cross-functional teams to identify root causes of incidents and implement corrective actions.

- Develop and maintain relationships with stakeholders to ensure effective communication during incident response efforts.

- Analyze incident data to identify trends and areas for improvement in the IT service delivery process.

Job Requirements :

- 5-10 years of experience in Major Incident Management or related field (ITIL V3).

- Solid understanding of ITIL certified processes, particularly in Incident Management.

- Proven track record of successfully managing complex technical issues involving multiple systems and stakeholders.

📌 Major Incident Manager (Mumbai)
🏢 Outworx Solutions
📍 Mumbai

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