We are looking for a seasoned HTR Transformation Leader to lead and drive the end-to-end transformation agenda across a large, complex global Hire to Retire (HTR) Operations engagement for one of the leading Med Tech Customer organization.

The role will be responsible for defining and executing a strategic transformation roadmap, leveraging deep HTR domain expertise, emerging technologies, and operational excellence methodologies to fundamentally reimagine HR service delivery.

Working closely with senior client stakeholders, Operations leadership, Digital, Technology, Data & Analytics teams, and Lean Six Sigma experts, the leader will drive the adoption of Agentic AI, Generative AI, Intelligent Automation, Advanced Analytics, and process reengineering to build a future-ready, technology-enabled HTR operating model.

Drive the integration of HR technology platforms, particularly Workday and ServiceNow, to create connected, persona-led employee experiences and seamless HR service delivery The ideal candidate will combine strong HR domain knowledge, proven transformation leadership, technology orientation, commercial acumen, and the ability to influence senior stakeholders while delivering measurable business outcomes.

Key Responsibilities

Transformation Strategy & Roadmap

- Own and drive the end-to-end HTR transformation strategy and multi-year roadmap, aligned with client priorities and business objectives.
- Identify, prioritize, and execute high-impact transformation opportunities across the employee lifecycle.
- Drive process simplification, standardization, reengineering, and operating model transformation.

AI, Digital & Technology-led Transformation

- Lead the adoption and deployment of Agentic AI, Generative AI, AI/ML, RPA, workflow automation, and intelligent digital solutions across HTR.
- Identify opportunities to move from traditional automation to intelligent, AI-led workflows and end-to-end process orchestration.
- Partner with Digital and Technology CoEs to conceptualize, develop, pilot, and scale innovative solutions.
- Translate emerging technology capabilities into tangible operational and business outcomes.
- Partner with Workday and ServiceNow (SNOW)



teams to conceptualize and deliver integrated technology solutions, enabling seamless end-to-end employee journeys, improving employee personas and experiences, and simplifying interactions across the HTR lifecycle.

HTR Domain & Process Excellence

- Provide functional leadership and deep expertise across the HTR lifecycle, including Talent Acquisition, Onboarding, Employee Lifecycle Management, Payroll, Benefits, HR Administration, Employee Support, and Offboarding.
- Drive global process standardization, controls, best-practice adoption, and process maturity.
- Leverage Lean Six Sigma, Design Thinking, and process analytics to improve operational effectiveness and employee experience.

Business Impact & Value Realization

- Own transformation business cases, productivity commitments, financial impact, and benefits realization.
- Deliver measurable improvements in cost, productivity, FTE efficiency, cycle times, SLAs, quality, and compliance.
- Establish robust KPIs and governance to track transformation outcomes and ensure sustainable benefits.
- Identify opportunities for margin improvement, revenue growth, and commercial differentiation.

Client & Executive Stakeholder Leadership

- Act as the strategic transformation partner for senior client stakeholders and lead executive-level transformation discussions.
- Influence the client's transformation agenda, build executive confidence, and position innovation as a key value proposition.
- Lead transformation governance, strategic reviews, innovation workshops, and business value discussions.

Leadership & Execution

- Lead multidisciplinary transformation across Operations, Digital, IT, HRIS, Analytics, and Lean Six Sigma.
- Drive accountability, execution discipline,



and effective program governance across global delivery locations.
- Build a culture of innovation, continuous improvement, and transformation-led thinking within the organization.

Qualifications & Experience Minimum Qualifications / Required Experience

- Significant experience leading large-scale transformation programs within HTR, HR Operations, HR Shared Services, or HR BPO environments.
- Strong functional understanding of end-to-end HTR processes and global HR service delivery models.
- Proven experience in conceptualizing and deploying Digital, RPA, AI/ML, Generative AI, or Agentic AI solutions.
- Working knowledge of leading HR technology platforms such as Workday, ServiceNow, ADP etc,
- Demonstrated ability to translate business challenges into technology-led transformation opportunities and measurable financial outcomes.
- Strong commercial acumen, including business case development, productivity improvement, cost optimization, and benefits realization.
- Excellent executive stakeholder management, client engagement, influencing, and communication skills.
- Proven experience leading complex transformation portfolios and multidisciplinary global teams.

Preferred Qualifications

- MBA in HR, Business Management, Technology, or a related discipline.
- Lean Six Sigma Black Belt certification or equivalent transformation experience.
- Certifications or practical deployment experience in AI/ML, Generative AI, and Agentic AI.
- Experience in designing next-generation HR operating models and AI-enabled service delivery frameworks.
- Experience in large-scale global BPO / Shared Services transformation engagements.

Key Success Measures

- Development and execution of a strategic, multi-year HTR transformation roadmap.
- Tangible productivity, cost optimization, and margin improvement.
- Successful deployment and scaling of AI-led and intelligent automation solutions.
- Improved process maturity, standardization, service quality, and operational efficiency.
- Enhanced employee experience and sustained SLA and compliance performance.
- Solid client engagement, executive sponsorship, and demonstrated business value realization.

📌 Lead Global HTR Transformation (Noida)
🏢 Genpact
📍 Noida