We are hiring for MNC company

Role & responsibilities

Network Troubleshooting: Troubleshoot enterprise LAN/WAN, switching,

routing, wireless, VLANs, STP, trunking, ACLs, connectivity, latency, packet loss,

DNS, DHCP, IP addressing, and Infoblox DDI.

Load Balancing: Troubleshoot F5 BIG-IP LTM, including virtual servers, pools,

pool members, health monitors, and traffic-flow issues.

SD-WAN: Support VMware SD-WAN environments using VMware SD-WAN

Orchestrator; troubleshoot site connectivity, tunnels, link quality, and application performance.

Network Monitoring: Use ThousandEyes, Cisco Catalyst Center (DNA Center),

Datadog, SevOne, or equivalent tools to analyze alerts, telemetry, network paths,

device health, and performance degradation.

Network Architecture: Understand enterprise network topology and architecture, including hybrid cloud and on-premises environments.

Incident and Problem Management: Own L2 incidents and service requests,

participate in Major Incident Management (MIM), perform root cause analysis

(RCA), maintain ServiceNow tickets, and meet defined SLAs.

Structured Troubleshooting: Understand the problem statement, assess business impact, analyze evidence, identify potential root causes, and articulate logical, step-by-step troubleshooting and resolution plans.

L2 Network Operations Engineer

Change and Maintenance: Support approved network changes, software upgrades, configuration validation, maintenance activities, and post-change verification.

Vulnerability Management: Support network device vulnerability assessments,

CVE analysis, remediation tracking, mitigation plans,



compensatory controls,

and hardware end-of-life/end-of-support assessments in coordination with security and L3 teams.

MSP/ISP Coordination: Drive incident resolution through effective vendor follow-ups, technical validation, escalation management, and stakeholder communication.

Documentation and Improvement: Maintain operational procedures,

troubleshooting guides, knowledge articles, and shift handovers; identify recurring issues and process improvement opportunities.

Required Technical Skills

Strong networking fundamentals: TCP/IP, OSI model, IPv4/IPv6, subnetting,

ARP, ICMP, Ethernet, VLANs, STP, routing, and ACLs.

Hands-on troubleshooting in switching, wireless, F5 load balancing, DNS,

DHCP, and IP address management.

Working experience with VMware SD-WAN Orchestrator.

Proven experience using ThousandEyes, Cisco Catalyst Center, Datadog,

SevOne, or equivalent monitoring tools.

Conceptual understanding of hybrid cloud and on-premises network architecture.

Working knowledge of ServiceNow or equivalent ITSM tools, incident/change management, CVEs, and RCA.

Added Advantage: Basic knowledge of enterprise Audio-Visual (AV) and video conferencing solutions such as Crestron and Polycom,



including connectivity troubleshooting and coordination with AV support teams.

1. Qualifications and Experience

Bachelor's degree/diploma in Computer Science, IT, Electronics, or a related field; equivalent practical experience may be considered. Typically 47 years of enterprise network operations and production troubleshooting experience.

Experience working with MSPs, ISPs, and cross-functional infrastructure teams.

CCNA or equivalent networking knowledge preferred; CCNP is an advantage.

1. Essential Competencies

Is this conversation helpful so far? This version is suitable for HR recruitment, internal job postings, and candidate screening while preserving the full technical scope and keeping AV experience as a desirable skill rather than a mandatory requirement.

Logical and analytical problem-solving with a structured troubleshooting approach.

Transparent technical communication and stakeholder management.

Incident ownership, accountability, prioritization, and effective escalation.

Ability to work under pressure during major incidents and collaborate across L1,

L3, security, and vendor teams.

1. Key Performance Indicators (KPIs)

Incident and service request SLA compliance and Mean Time to Restore (MTTR).

Troubleshooting effectiveness, RCA quality, and reduction in recurring incidents.

Populate the RCA and discuss with L3 before submission for review.

Adherence to approved change procedures.

Quality of documentation, shift handovers, vendor coordination, and continuous improvement.

📌 Network Operations Engineer (Delhi)
🏢 RNR Global Solutions Private
📍 Delhi