Role Overview: Provides daily operational application support for enterprise CRM, ERP, and customer-facing web portals. Focuses on incident triage, batch job monitoring, bug tracking in Azure DevOps (ADO), and SQL data remediation.

Key Responsibilities:

Application Incident Triage: Investigate and resolve escalated Tier 2 application errors across Dynamics 365 CRM, enterprise portals, and identity gateway systems.

Batch Job & Integration Monitoring: Monitor background processing queues, data synchronization jobs, and automated interfaces; re-run failed batch tasks.

Defect Management: Document reproducible application bugs with detailed step-by-step logs and environmental context in Azure DevOps (ADO) and Jira.

Data Corrections: Execute approved SQL scripts and data updates to resolve stuck processing states, entitlement errors, or record sync mismatches.

Business Stakeholder Communication: Provide operational status updates to business leads and Service Desk teams regarding ongoing application defects.

Key Technical Stack & Tools: Microsoft Dynamics 365 CRM, Enterprise E-Commerce Portals, Azure DevOps (ADO), Jira, SQL Server, Postman / REST API Tools.

📌 Production Support (Chennai)
🏢 Virtusa
📍 Chennai