Position L1 SUPPORT ENGINEER

Experience: 3+ Years

Location: Mahindra city, BMW office, Chennai

:

- All type hardware Troubleshooting and installation.

- Handling Service Now &
- IT Helpdesk tickets with SLA as per ITIL method

- Installation &

- Configuration of Windows 11,Windows 10, Windows 7 & 8,Trend Antivirus.

- Installation &

- Configuration of MS office products (2010,2016,O365)

- IT Asset Management of Desktops, Laptops, Printers, Softwares &

- Component of systems.

- Solving network related problems such as connectivity of network users.

- Configuring domains and Troubleshooting domain issues.

- Remote Support for our client location Using RDP, Team viewer, Any desk.

- Vendor co-ordination for Software and Printer support.

- Bit locker installation and configuration for laptops.

- Ability to interact with different cross-cultural clients & resolve the technical issues.

- Active directory ID creates &

- ID delete &ID; password reset.

- Users’ access provided for printer access & share folder access.

- Group policy management &

- OU create and access provided.

- Windows patches install in SCCM to user computers.

- Printer configuration &

- Network troubleshooting.

📌 Support Engineer(Medical Insurance Domain) (Chennai)
🏢 Kaygen Consulting
📍 Chennai