- Willingness to participate in a 24x7 shift rotation
- Experience supporting multi-tier applications,including Java and RESTful web services
- Candidate should have experience in Application / Production support in Java and API
- Identify opportunities for improvement in applications,processes,and business logic to reduce repetitive tickets and enhance user experience
Candidate should have experience in Application/Production support in Java and API. Dont share java developer profiles 4+ Years
Mandate Skills: Java, API, java production/Application support
JD
Role Overview:
The Support Engineer will be responsible for providing Level 2 and Level 3 application support for Eats, Driver, and POS systems. The role involves monitoring support queues, troubleshooting technical issues, performing root cause analysis (RCA), and ensuring timely resolution while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Provide Level 2 3 application support by monitoring the application support queue and resolving issues in line with established SLAs and protocols.
- Respond to all support emails in a timely manner and ensure each issue is followed through to closure.
- Collaborate with project leaders and technical teams to create and maintain knowledge base documentation for supported applications, ensuring the latest versions are available to users.
- Identify opportunities for improvement in applications, processes, and business logic to reduce repetitive tickets and enhance user experience.
- Perform data and log analysis using tools like Kibana and Postman to troubleshoot and resolve errors or user queries.
- Deliver high-quality customer service and maintain consistent communication with stakeholders throughout issue resolution.
- Demonstrate a positive, team-oriented attitude and sound judgment in handling all responsibilities.
Education Experience:
- 4-5 years of experience supporting web or app-based food beverage applications.
- Hands-on experience with Kibana and Postman for troubleshooting and analysis.
- Experience supporting multi-tier applications , including Java and RESTful web services.
- Willingness to participate in a 24x7 shift rotation.
- BE/BTech in Computer Science, Information Technology, or a related field.
📌 Java Application/Production support Professional (Hyderabad)
🏢 Gig Consultants
📍 Hyderabad
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