Job highlights

- At least 6-8 years of experience in the role of Japanese language interpreter (Real time). . Fluency in both Japanese and English,with advanced proficiency in business and technical contexts. . JLPT N1 or N2 certification,demonstrating skilled-level Japanese language proficiency.

- Mandatory Bachelors degree

- Required Skills and Experience

- Preferred Skills and Experience

Responsibilities

- Provide Japanese language support and exceptional customer service across multiple communication channels (Chat, Email, MS Teams).

- Act as the primary point of contact for customer inquiries, delivering timely and effective technical support solutions.

- Collaborate with cross-functional and back-office teams to resolve escalations and ensure customer satisfaction.

- Build expertise in Microsoft 365 and other cloud technologies while supporting global customers.

- Assist customers in Japanese by troubleshooting technical issues and providing clear resolutions.

- Respond to customer requests through chat, email, and collaboration platforms with a concierge-level support experience.

- Manage and coordinate escalations with internal support and operations teams.

- Document issues, solutions, and customer interactions accurately.

- Develop expertise in Microsoft 365 applications, especially Excel, and other enterprise technologies.

- Participate in continuous learning programs and obtain certifications such as Microsoft Azure, Google Cloud, and other industry-recognized credentials.

- Work closely with experienced colleagues and mentors to enhance technical and professional skills.

- Handle multiple tasks in a fast-paced environment while maintaining service quality and customer satisfaction.

- Contribute to team knowledge sharing and process improvement initiatives.

- Support customers with professionalism, empathy, and strong problem-solving abilities.





Required Skills and Experience

- At least 6-8 years of experience in the role of Japanese language interpreter (Real time).

- Fluency in both Japanese and English, with advanced proficiency in business and technical contexts.

- JLPT N1 or N2 certification, demonstrating professional-level Japanese language proficiency.

- Proven experience in providing real-time, consecutive interpretation during meetings, presentations, and negotiations with Japanese clients.

- Ability to handle complex, technical conversations and translate technical terminology in a clear and concise manner.

- Experienced in handling client communication and negotiations.

- Excellent in Japanese skills both translation and real time interpretation.

- Proven hands-on experience in SCRUM or Project Management.

- Excellent problem-solving and analytical skills.

- Customer support knowledge, active listener with flexibility to modify approach and adapt to customer needs.

- Mandatory Bachelors degree

Preferred Skills and Experience

- Knowledge of IT terminology, concepts, and business processes to ensure accurate interpretation and translation in a technology-focused environment.

- Knowledge of Mainframe domain.

- Any experience on z/OS, JCL, RACF

- Certifications in Japanese language proficiency JLPT N2 or above

- Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals

- Experience in working with Japanese clients or in a multicultural team is preferred.

- Ability to work independently and manage multiple tasks and deadlines.

- Experience modifying approaches and adapting to customer needs

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Japanese Language Expert (Gurugram)
🏢 Kyndryl
📍 Gurugram