– IT Support Engineer / Infrastructure Support Engineer Position: IT Support Engineer / Infrastructure Support Engineer Experience: 2-5 Years Location- Gurugram, Haryana 122017 Employment Type: Full time Job Summary We are seeking a proactive and technically skilled IT Support Engineer to provide end-user support, troubleshoot infrastructure and application issues, and ensure seamless IT operations. The candidate should have hands-on experience with networking, Active Directory, Outlook support, printer troubleshooting, Windows administration, ticketing tools, VPN support, and incident management.

Key Responsibilities End User &

- Infrastructure Support Provide Level 1/Level 2 technical support for desktops, laptops, printers, and network-related issues. Diagnose and resolve hardware, software, operating system, and connectivity issues.

Support

Windows, Linux, and Mac OS environments. Monitor, track, and resolve incidents within defined SLA timelines.

Network Troubleshooting

Troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity issues. Identify and resolve DNS, DHCP, TCP/IP, and routing-related problems. Perform root cause analysis for network outages and performance issues. Utilize OSI model methodologies to isolate and resolve network problems.

Active

Directory &

• User Management Create, modify, disable, and troubleshoot user accounts in Active Directory. Manage password resets, account unlocks, group memberships, and user permissions. Assist in Domain Join, Group Policy, and authentication-related issues.

Microsoft

Outlook &

• Email Support Troubleshoot Outlook performance issues, profile corruption, mailbox synchronization, and connectivity problems.



Configure email accounts and support Microsoft 365 environments.

Resolve

Send/Receive, OST/PST, and Exchange connectivity issues. Printer &
- Peripheral Support Troubleshoot network printers, local printers, and barcode printers. Perform printer installation, driver configuration, and connectivity troubleshooting. Resolve printing quality, spooler, and communication-related issues.

System Administration Diagnose

Windows performance issues involving CPU, memory, disk, and application utilization.

Review Event

Viewer, Performance Monitor, Task Manager, Resource Monitor, and system logs. Support software installations, patch management, and system maintenance. Incident &
- Application Support Respond to critical application outages affecting multiple users. Coordinate with internal teams and external vendors for service restoration. Analyze application logs and infrastructure dependencies to identify root causes. Provide timely updates and incident documentation. VPN &
- Remote Support Troubleshoot VPN connectivity and remote access issues. Assist users with remote desktop and secure access configurations. Resolve authentication, firewall, and connectivity-related concerns. Ticketing &
- SLA Management Manage incidents, service requests, and change requests through ticketing tools. Ensure compliance with SLAs and escalation procedures. Document troubleshooting steps, resolutions, and knowledge base articles.

Pay: From ₹32,500.00 per month

Benefits

- Health insurance
- Provident Fund

Application Question(s):
- Location Palam vihar are you ok
- 6 days of working
- 33 Thousand in hand salary per month
- Face 2 face is mandatory
- It's a Hospital field work

Work Location: In person

📌 IT infrastructure support (Gurugram)
🏢 Agile Labs
📍 Gurugram