Job highlights

- Subject matter expertise in IT incident management with specialized schooling or practical experience

- Manage IT problem investigations, analyze incident trends, implement corrective measures, and improve service quality

- Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures.

- Analyze and report IT incident trend data to identify and eliminate root causes.

- Initiate action to fix potential interruptions to service identified during proactive analysis.

- Produce report to demonstrate where repeat incidents are occurring across the organization.

- Diagnose whether new incidents are related to known errors or existing problems.





- Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality.

- Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter.

- Specialized schooling or previous practical experience likely to be required.

- Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements.

- Ensures that the work within own field of expertise complies with the relevant qualified discipline.

📌 IT Incident Management Analyst II (Thane)
🏢 TP
📍 Thane