14 Nov
|
nisource technologies private
|
Noida
14 Nov
nisource technologies private
Noida
Job highlights
- 1 year international inbound voice experience with excellent English communication
- Handle inbound customer calls, resolve queries on wireless voice services and accounts, maintain call quality and meet performance targets
- Salary ₹3.89 LPA to ₹4.4 LPA based on experience
Customer Support Associate Location: Hyderabad | Noida | Pune
Experience: 1 Year Complete 12 Months of International Voice Experience (Inbound Calling Only)
Work Mode: Work from Office
Shift: Night Shifts
Working Days: 5 Days a Week Rotational Week Off
Cab Facility:*Both-side Cab Facility
Joining: Immediate Joiners Preferred
Eligibility Criteria
- Excellent English communication skills.
- Minimum 12 months of international inbound voice process experience.
- Comfortable working in night shifts.
- Willing to work from office.
- Candidates must be ready to join immediately.
Roles & Responsibilities
1. Handle inbound customer calls and provide effective resolutions to customer queries.
2. Assist customers with wireless voice services, account-related queries and service requests.
3. Ensure customer satisfaction through skilled communication and timely issue resolution.
4. Maintain call quality, follow process guidelines and achieve assigned performance targets.
Interview Process
1. HR Screening
2. Operations Round
3. SVAR Assessment Minimum 58 Marks / B2 Quality
Salary: Based on relevant experience, ranging from 3.89 LPA to 4.4 LPA. Intterested Candidates, please share cv to
Varshini - (phone hidden)
[email protected]
📌 International Voice Process Executive (Noida)
🏢 nisource technologies private
📍 Noida