Key Responsibilities

- Handling import shipment coordination from booking till shipment completion.
- Coordinating shipment bookings and operational processing with overseas agents.
- Sending timely pre-alerts and shipment updates to customers.
- Maintaining DSR (Daily Status Report) and shipment tracking records.
- Coordinating for smooth shipment movement.
- Following up on shipment arrivals, clearance status.
- Ensuring proper documentation and operational compliance.
- Maintaining professional communication with customers, agents, and internal departments.

Desired Candidate Profile:

- 3–5 years of experience in Import Customer Service within the freight forwarding / logistics industry.
- Good understanding of import operations and shipment handling.
- Knowledge of Incoterms and shipping documentation.
- Strong coordination, negotiation, and communication skills.




- Ability to handle multiple shipments and priorities efficiently.
- Proficiency in MS Office and email communication.
- Experience working on freight forwarding software / ERP systems will be an added advantage.

Preferred Competencies:

- Strong customer service orientation.
- Ability to work under operational timelines and pressure.
- Valuable problem-solving and follow-up skills.
- Positive attitude and team collaboration mindset.

Location:

Mumbai

Industry:

Freight Forwarding / Logistics / Supply Chain

Employment Type:

Full-Time

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits

- Paid time off
- Provident Fund

Work Location: In person

📌 Import customer support (Mumbai)
🏢 AquaAir International Freight Services
📍 Mumbai