Location

Gurugram

Business unit

Intact India

Position type

Permanent

Salary

0

Role Name- Hybrid Business Analyst / Kanban Delivery Lead (Scrum Master)

Role Purpose- The Hybrid Business Analyst / Kanban Delivery Lead will support the Radar Platform Team by bridging business requirements and technology delivery. Based within the India Radar Platform team, the role will work closely with UK stakeholders to capture, analyse, and refine requirements, translating them into high-quality User Stories and acceptance criteria. The role is also responsible for facilitating the effective flow of work across the team's Kanban delivery process, coordinating activities across development, testing, business stakeholders, and governance forums to ensure efficient and predictable delivery.

This position combines Business Analysis and Agile Delivery responsibilities, supporting platform enhancements, project delivery, and live service activities while promoting continuous improvement and Agile ways of working.

Key Accountabilities-

Business Analysis

- Collaborate with UK stakeholders, Product Owners, and subject matter experts to elicit, analyse, and document business requirements.
- Translate business requirements into clear, well-defined User Stories and supporting artefacts.
- Define and maintain acceptance criteria, working with developers and testers to ensure requirements are understood and testable.
- Support developers in clarifying requirements relating to BAU enhancements, live service issues, and project delivery.
- Facilitate requirements workshops, backlog refinement sessions, and stakeholder discussions.
- Ensure requirements, decisions, assumptions, and dependencies are appropriately documented and managed.
- Maintain high-quality documentation within Confluence, including version control and governance records.

Agile Delivery & Kanban Facilitation

- Facilitate the effective flow of work through the team's Kanban process.
- Ensure work items are sufficiently defined and ready before entering active development.
- Monitor work in progress (WIP), bottlenecks, dependencies, and blockers across the delivery lifecycle.




- Support delivery planning and coordination activities to improve predictability and throughput.
- Facilitate backlog refinement, service reviews, retrospectives, and continuous improvement activities.
- Drive adoption of Agile and Kanban best practices across the team.
- Work closely with the Agile Centre of Excellence to promote consistent ways of working.

Delivery Coordination & Governance

- Coordinate activities across business stakeholders, development teams, testing teams, and governance forums.
- Track and communicate delivery progress, risks, dependencies, and issues.
- Escalate delivery impediments where appropriate and facilitate resolution.
- Ensure delivery activities align with platform governance and change management requirements.
- Support release planning and implementation activities where required.
- Facilitate communication between UK stakeholders and the India-based development team.

Jira & Confluence Administration

- Administer and maintain Jira workflows, boards, dashboards, and reporting.
- Ensure work items are accurately managed throughout their lifecycle.
- Support backlog hygiene and workflow governance.
- Produce and maintain management information and delivery reporting.
- Create and maintain Confluence documentation, knowledge repositories, and governance records.

Continuous Improvement

- Monitor delivery performance using Agile and Kanban metrics.
- Analyse trends and identify opportunities to improve team efficiency and delivery performance.
- Facilitate lessons learned and continuous improvement initiatives.
- Promote a culture of collaboration, accountability, transparency, and continuous learning.

Functional / Technical Skills

Essential





- Robust analytical and problem-solving skills with the ability to evaluate complex business and technical information.
- Proven experience in Business Analysis, including requirements elicitation, stakeholder management, process analysis, User Story creation, and acceptance criteria definition.
- Strong understanding of Agile delivery methodologies and practical application of Kanban principles.
- Experience managing workflow, dependencies, risks, and delivery activities within Agile teams.
- Excellent communication and facilitation skills, with the ability to engage effectively with business users, technology teams, delivery stakeholders, and leadership.
- Strong stakeholder management skills and the ability to work across geographically distributed teams.
- Experience facilitating workshops, backlog refinement sessions, retrospectives, and delivery planning activities.
- Proficiency in Jira and Confluence, including workflow administration, reporting, dashboards, and documentation management.
- Ability to create and interpret delivery metrics including:
- Good understanding of the software development lifecycle, testing practices, change management, and live service support.

Desirable

- Experience working within Insurance, Pricing, Underwriting, or Platform Product environments.
- Knowledge of governance and delivery frameworks within large enterprise organisations.
- Experience supporting distributed teams across multiple geographic locations.
- Familiarity with Radar, pricing platforms, or actuarial technology environments.

Qualifications

Essential

- Demonstrable experience in Business Analysis and Agile Delivery roles.
- Experience working within Agile and Kanban delivery environments.

Desirable

- BCS Business Analysis Foundation Certificate.
- BCS Certificate in Business Analysis Practice.
- BCS Certificate in Requirements Engineering.
- Professional Kanban qualification (Kanban University or equivalent).
- Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent Agile certification.
- Agile Business Analyst qualification or equivalent.

📌 Hybrid Scrum Master / Business Analyst role (Gurugram)
🏢 Intact India
📍 Gurugram