Job Title : HR Vendor Management Lead

Location: MEISA Region

Industry: Global Services / HR Operations

Experience: Mid-to-Senior Level (8-16 Years)

Team Size: Approximately 5–6 Members

Job Summary

We are seeking an experienced HR Vendor Management Lead to oversee HR vendor relationships, outsourced service delivery, and vendor governance across the MEISA region.

The role will be responsible for managing strategic vendor partnerships, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), contractual obligations, and service quality standards.

The ideal candidate will have solid experience in vendor management, supplier governance, contract management, and outsourced HR service delivery, with the ability to drive operational efficiency, continuous improvement, cost optimization, and stakeholder collaboration.

Key Responsibilities

- Lead day-to-day management of HR vendor relationships, including Managed Service Providers (MSPs) and Global Capability Services (GCS) partners.
- Ensure vendor service delivery meets agreed SLAs, KPIs, contractual obligations, and operational standards.
- Act as the primary escalation point for vendor-related service issues and coordinate resolutions across vendors, HR Centers of Excellence (COEs), and internal teams.
- Lead vendor performance reviews, service evaluations, contract discussions, and corrective action planning.
- Monitor vendor performance metrics, service trends, and commercial outcomes to identify risks and improvement opportunities.
- Drive continuous improvement initiatives focused on service quality, operational efficiency, automation, and cost-effectiveness.
- Ensure vendors comply with organizational policies, data security requirements, and regulatory and compliance standards.
- Establish and maintain vendor governance frameworks,



contractual documentation, performance reports, and reporting standards.
- Manage and develop a small team while ensuring effective stakeholder communication and performance reporting.
- Collaborate with Procurement, Legal, HR Technology, HR Operations, and other internal stakeholders to ensure effective vendor delivery.

Required Skills & Qualifications

- Extensive experience in vendor management, supplier governance, or outsourced HR service delivery.
- Strong understanding of SLA and KPI management, contract governance, and MSP/GCS delivery models.
- Proven experience managing vendor performance reviews, service escalations, and corrective action plans.
- Demonstrated ability to negotiate commercial terms while balancing cost, service quality, and compliance requirements.
- Experience managing multiple vendor relationships and driving service improvement initiatives.
- Experience leading small teams in a global or shared services environment.
- Strong stakeholder management, communication, and negotiation skills.
- Ability to analyze vendor performance data and translate insights into actionable improvements.

Key Competencies

- Vendor & Supplier Management
- Service Delivery Management
- Contract & Commercial Management
- SLA / KPI Governance
- Stakeholder Management
- Negotiation & Relationship Management
- Continuous Improvement
- Operational Agility
- Performance Reporting & Analytics
- Team Leadership

Key Stakeholders

- HR Vendor Partners (MSP & GCS)
- HR Centers of Excellence (COEs)
- Procurement & Legal Teams
- HR Technology Teams
- Global HR Operations
- Senior HR Leadership

Ideal Candidate: A strategic HR vendor management professional with strong commercial acumen, experience managing outsourced service providers, and the ability to lead vendor governance and operational excellence across a regional or global HR environment.

📌 HR Vendor Management Lead (Hyderabad)
🏢 Vipany Global
📍 Hyderabad