Job Summary

The HR ServiceNow Partner will partner with HR and Digital X to maximise the value of ServiceNow HR platform across the employee lifecycle. The role is key to ensuring that ServiceNow solutions deliver an exceptional employee experience and efficient service delivery whilst adopting a continuous improvement mindset. The role will work across the Global Process Owners (GPOs) to identify opportunity for automation utilizing ServiceNow functionality, gather requirements and agree solutions, in alignment with wider People Services and HR objectives.

Responsibilities and Accountabilities

- Responsible for gathering business requirements ensuring solutions meets HR operational requirements and align with global process and best practices

- Responsible for turning business requirements into user stories, defining acceptance criteria and support sprint planning

- Participate in solution reviews with Digital X, testing activities and deployment readiness activities

- Validate system changes and enhancements before production release

- Collaborate with HR teams to optimize ServiceNow workflows,



service catalog forms and employee journeys

- Understanding of HRSD functionality and architecture including but not limited to: HR Case management, HR Agent Workspace, Knowledge Management, Lifecycle Events, Service Catalogue, Role based security and assignment groups

- Responsible for identifying measures of success and identifying prospect for continuous improvement

- Desired but not essential - Japanese language capability

Required Qualifications

- Bachelors or Masters in related field

- 8 to 10 years of experience Business intelligence in the HR space
- In dept knowledge and experience in ServiceNow

Preferred Qualifications

- Human Resources (or equivalent) degree

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 HR ServiceNow Partner (Bengaluru)
🏢 ADP
📍 Bengaluru