We are hiring enthusiastic, customer-focused, and communication-savvy candidates for leading International BPO opportunities handling US-based processes. Candidates can apply for Voice, Non-Voice, and Chat Support roles, offering excellent career growth, competitive salary packages, and a professional work environment.

We welcome both graduates and undergraduates with strong communication skills and a willingness to work in night shifts. Candidates with prior International Call Centre (ICC) experience will have an added advantage.

If you have excellent English communication skills and are looking to build or advance your career in the International BPO industry, this is an excellent opportunity to explore.

Key Responsibilities

1. International Voice Process

- Handle inbound and/or outbound customer calls for US-based processes.
- Provide accurate information, resolve customer queries, and deliver excellent customer service.
- Communicate confidently and professionally with international customers.
- Understand customer concerns and provide appropriate solutions within defined timelines.
- Maintain quality standards, customer satisfaction, and process compliance.

2. International Non-Voice Process

- Handle customer requests and queries through backend operations and written communication.
- Review, update, and maintain customer information accurately.
- Process customer requests while adhering to company policies and quality guidelines.
- Ensure accuracy, productivity, and timely completion of assigned tasks.

3. International Chat Support

- Assist international customers through live chat and written communication.
- Respond to customer queries in clear, grammatically correct English.
- Manage multiple customer conversations while maintaining response quality.
- Resolve issues efficiently and ensure a positive customer experience.





Eligibility Criteria

- Educational Qualification: Graduates and undergraduates are eligible.
- Experience: Freshers may apply, subject to role-specific requirements. A minimum of 6 months of International Call Centre (ICC) experience will be an added advantage.
- Communication Skills: Excellent spoken English is mandatory, particularly for voice-based roles.
- Shift Flexibility: Candidates must be comfortable working in night shifts aligned with US business hours.
- Joining Availability: Immediate joiners and candidates serving their notice period are welcome.
- Attitude: Positive, customer-oriented, professional, and eager to learn.
- Work Environment: Candidates should be comfortable working in a target-driven and quality-focused setting.

Salary & Benefits

- Salary Package: Up to 6 LPA, depending on experience, communication skills, and interview performance.
- Two-way cab facility available.
- Opportunity to work on international US-based processes.
- Exposure to a professional BPO environment.
- Career growth and learning opportunities.
- Opportunity to develop customer service, communication, and problem-solving skills.

The final salary package and applicable benefits will depend on the role, experience, and client selection criteria. Why Apply?

- Multiple openings across Voice, Non-Voice, and Chat processes.
- Opportunities for both graduates and undergraduates.
- International process exposure.
- Competitive salary packages.
- Two-way cab facility for eligible shifts and locations.
- Immediate hiring opportunities.

How to Apply Interested candidates who meet the eligibility criteria can contact our HR team for further details and interview coordination.

Contact Person: HR Shruti

Mobile Number: 98702 03654

Apply Now! Take the next step in your career with an exciting opportunity in the International BPO industry.

📌 Hiring For International BPO II US Process | Voice I Non-Voice Chat (Delhi)
🏢 Expert Staffing Solutions New Delhi
📍 Delhi