Company Description Hawaii Tech Support, founded in 2004, is a full-service IT partner committed to empowering clients to build strong, resilient organizations that support Hawaii’s agile and diversified economy. Guided by core values of being trustworthy, helpful, and compassionate, the team collaborates closely to deliver reliable and secure technology solutions. Certified as a Microsoft Small Business Specialist, the company provides end-to-end services including cybersecurity, cloud computing, help desk support, hardware and software installation, systems administration, unified communications, and network cabling.

Hawaii Tech

Support also offers security training and virtual CIO services, positioning itself as a steady partner invested in clients’ long-term success. The organization is dedicated to protecting businesses from cyberattacks and other technology disruptions, advocating for clients when they need support most.

Role Description The Helpdesk Engineer is a full-time remote role responsible for providing technical support to clients and internal stakeholders. Daily tasks include responding to help desk tickets, diagnosing and resolving hardware, software, network, and printer issues, and escalating complex problems when necessary. The role involves guiding users through troubleshooting steps, documenting resolutions, and maintaining accurate records in ticketing systems.

The Helpdesk





Engineer will collaborate with other IT team members to support ongoing projects, ensure system reliability, and contribute to continuous improvement of support processes. This position requires explicit communication, timely follow-up, and a strong focus on customer service and security best practices.

Qualifications

- Demonstrated skills in Technical Support and Help Desk Support, including handling user inquiries and ticket-based workflows.
- Strong Troubleshooting abilities across operating systems, applications, and basic networking environments.
- Experience with Computer Hardware, including desktops, laptops, peripherals, and basic hardware diagnostics.
- Proficiency in Printer Support, including configuration, connectivity, and routine maintenance.
- Familiarity with remote support tools, ticketing systems, and documentation practices.
- Solid understanding of security awareness and best practices in a client-facing IT environment.
- Effective verbal and written communication skills, with a customer-focused mindset.
- Ability to work independently in a remote setting, manage priorities, and meet response-time expectations.
- Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft certifications) are beneficial.
- Previous experience in an MSP, IT support, or similar service-oriented technology role is a plus.

📌 Helpdesk Engineer (India)
🏢 Hawaii Tech Support
📍 India