Role: Head of Service Delivery - Talent Acquisition

Location: Noida

Work Mode: Onsite

Overview:

We are looking for an experienced Talent Acquisition and HR Shared Services leader to spearhead the establishment and transformation of a Global Recruit-to-Hire (R2H) function.

This is a greenfield leadership opportunity to build a centralized, technology-enabled Talent Acquisition and Onboarding operation, driving standardization, operational excellence and consistent service delivery across multiple geographies.

We are looking for an experienced HR Operations and Shared Services leader to establish, transform and manage a global Talent Acquisition Operations function.

This is a greenfield leadership prospect focused on building and scaling centralized recruitment operations across multiple geographies, with particular emphasis on post-selection processes, process automation, system integration, governance and operational excellence.

Key Responsibilities:

- Lead end-to-end recruitment operations, particularly post-selection activities covering offer documentation and generation, offer approvals, background verification, pre-employment checks, joining formalities and onboarding.
- Establish and manage centralized recruitment operations supporting multiple countries and geographies, ensuring seamless execution, standardization and service delivery.
- Drive process transition, knowledge transfer, operational set-up and stabilization of recruitment support functions from different regions into a shared services environment.
- Lead automation and digital transformation initiatives across recruitment operations, including automated offer generation, approval workflows, e-signatures, background verification workflows and integration between HR systems, ATS and other enterprise platforms.
- Identify opportunities to eliminate manual interventions, streamline workflows and improve operational efficiency through technology-led solutions, including AI-enabled process automation.
- Own operational governance,



process controls, compliance, documentation, data management and service delivery standards across geographies.
- Manage large, multi-layered operations teams, including team structures, capacity planning, performance management, leadership development and succession planning.
- Partner with global HR, technology, compliance and business stakeholders to drive process standardization and consistent operational delivery.

Key Requirements:

- Strong experience in Recruitment Operations, HR Shared Services, HR Operations or Global HR Service Delivery.
- Demonstrated experience in managing large-scale recruitment support operations across multiple geographies.
- Hands-on ownership of post-selection recruitment processes, including offer management, offer letter generation, background verification, pre-employment documentation and onboarding.
- Proven track record of delivering automation and digital transformation initiatives across HR or recruitment operations, particularly workflow automation, system integration and process digitization.
- Experience implementing technology-led solutions that reduce manual processing and improve operational scalability, beyond conventional recruitment automation or resume screening.
- Strong understanding of HR systems, ATS platforms, workflow management, integrations and operational governance.
- Excellent stakeholder management and people leadership capabilities, with the ability to build and scale operations from the ground up.

CRITICAL : This opportunity is best suited for professionals who have built and managed large Recruitment Operations or HR Shared Services teams, rather than leaders whose primary experience is in candidate sourcing, recruitment delivery or conventional Talent Acquisition metrics. Recruitment does not end when a candidate is selected. The real test of an efficient recruitment engine is how seamlessly it converts a selection into an offer, a compliant onboarding process and a successful Day One experience. Have you built and transformed operations that make this happen at scale?

📌 Head of Service Delivery - Talent Acquisiton (Noida)
🏢 Three Across
📍 Noida