Job highlights

- Proven experience in a senior service delivery or operations leadership role,preferably within the lifestyle services or facility management industry

- Relevant educational background in business administration,operations management,or a related field is preferred. .

Key Responsibilities

- Develop and implement comprehensive service delivery strategies that align with organisational goals and customer expectations.

- Lead the service delivery team to ensure consistent, high-quality execution of services across multiple projects and client accounts.

- Manage client relationships by acting as the primary point of contact for service delivery discussions, escalations, and feedback.

- Oversee the development and adherence to service level agreements (SLAs), ensuring targets are met or exceeded.

- Drive process improvements and innovation within service delivery to enhance operational efficiency, reduce costs, and improve service quality.

- Collaborate cross-functionally with sales, operations, and support teams to ensure seamless service delivery and effective issue resolution.

- Monitor key performance indicators (KPIs)



and prepare regular reports to communicate service delivery performance to senior management.

- Recruit, mentor, and develop a high-performing team that is equipped to meet current and future service delivery challenges.

- Maintain compliance with internal policies and external regulatory requirements, fostering a culture of accountability and transparency.

Qualifications and Skills

- Proven experience in a senior service delivery or operations leadership role, preferably within the lifestyle services or facility management industry.

- Strong leadership and team management capabilities with a focus on collaborative and inclusive work culture.

- Excellent client management and communication skills, capable of building trust and managing diverse stakeholder expectations.

- Demonstrated ability to analyze complex operational challenges and implement robust solutions.

- In-depth understanding of service management frameworks and performance metrics.

- Ability to work strategically and operationally within a energetic business environment.

- Relevant educational background in business administration, operations management, or a related field is preferred.

📌 Head of Service Delivery (New Delhi)
🏢 Aspire Lifestyles
📍 New Delhi