General Responsibilities:

➢ Conduct Self in a professional manner at all times. Adheres to the established standard of conduct and house rules, fire regulations, departmental procedures and policies set forth by the Resort

➢ Ensure has acknowledged the handover for the shift

➢ Ensure pick up all assignments and review for any queries sign key/mobile control sheet and report on assigned floor

➢ Demonstrate pride in the workplace with a high level of commitment towards achieving organizational objectives

➢ Depending on the area assigned, ensure all jobs and responsibilities pertaining to the area allocated are completed as per the directives

➢ Supervisor being a key position should have detailed knowledge valuable eye for details while releasing rooms, should be a good motivator, cost-conscious, knowledge of Resort product and processes

➢ Ensure guest rooms missing damages linen and accessories are minimal and report all losses timely

Specific Responsibilities:

➢ Supervise Associates to their assigned jobs and make sure the rooms are maintained as per the

SOP’s

➢ Check for maintenance jobs in rooms and follow up continuously with engineering shift in charge

➢ Make sure rooms are Blocked in PROLOGIC software for any major jobs to be done

➢ Attend all guest requests promptly

➢ Be a “hands-on” supervisor guide and train associates under the direction of the Deputy

Housekeeper, Assistant Manager HK





➢ Supervise all housekeeping operations and adhere to policies and procedures, i.e. Department enhancement projects

➢ Conduct spot checks and ensure proper procedures and steps of service are followed by associates.

Follow up all deficiencies

➢ Make sure guest messages are handled professionally

➢ Ensure Associates return keys at the control desk and sign out at the end of the shift

➢ Inform Executive Housekeeper/Deputy Housekeeper of any unusual events and communicate any special instructions to the next shift

➢ Single lady traveler special care to be taken Refer single lay traveler SOP

➢ All pantries of assigned area to be well maintained and stocked -Refer weekly stock list

➢ Understand thoroughly chemicals and equipment used in the department

➢ Maintain a high level of morale

➢ Monitor the usage of guest supplies and check on wastage

➢ Ensure Resort Lost and Found policy is followed and all items are handed over at the desk

➢ Assist with all inventories and submit area reports timely

➢ Understand and implement the Resorts emergency and safety procedures

➢ Perform any other duties as required for Department as assigned by EHK/Deputy HK

➢ Co-ordinate SUPER CLEANING one room per section schedules

➢ Responsible for achieving a score of 90% in RENARD audit for Housekeeping operations and take necessary action for the shortcomings for standard compliance

➢ Maintain confidentiality of RBF and its guests

📌 Guest Service Associate (Hassan)
🏢 Rosetta Hospitality
📍 Hassan