Company Description Group Landmark is India’s most preferred premium and luxury auto retailer, representing 11 global automotive brands. The group operates 140+ state-of-the-art facilities across 29 cities in 12 states, offering an extensive network for sales and after-sales services. Candidates joining Group Landmark will be part of a agile, growth-oriented organization focused on delivering exceptional customer experiences.

The company invests in modern infrastructure, technology, and training to support high-quality service standards and professional development. Working here offers exposure to leading global brands and diverse customer segments in the automotive sector.

Role Description The GM Service role is a full-time, on-site position based in Bhopal. The individual in this role will oversee the entire service operations, including workshop management, service scheduling, quality control, and customer satisfaction initiatives.

Responsibilities include managing service teams, monitoring key performance indicators, optimizing processes, and ensuring compliance with brand and safety standards. The GM Service will handle customer escalations, coordinate with parts and sales departments, and implement service campaigns and improvement plans. The role also involves budgeting, resource planning, reporting to senior management,



and mentoring service staff to achieve performance and productivity targets.

Qualifications

- Strong background in automotive service operations, including workshop management and after-sales processes.
- Experience in team leadership, performance management, and staff development within a service environment.
- Proficiency in customer relationship management, handling escalations, and improving service satisfaction scores.
- Ability to analyze operational data, manage budgets, and implement process improvements for efficiency and profitability.
- Familiarity with OEM service standards, safety regulations, and quality assurance practices in the automotive industry.
- Excellent communication, interpersonal, and stakeholder management skills.
- Bachelor’s degree or diploma in Automobile Engineering, Mechanical Engineering, or a related field; an MBA or equivalent management qualification is an advantage.
- Prior experience in a senior service management role with premium or luxury automotive brands is highly beneficial.
- Comfort working with service management software, CRM tools, and standard office applications.
- Ability to work on-site in Bhopal and adapt to a fast-paced, customer-focused environment.

📌 GM Service (Bhopal)
🏢 Group Landmark
📍 Bhopal