Job highlights

- 2-3 years hands-on experience with Genesys Cloud, Architect Flow Design, IVR Development, API integrations

- Configure and maintain Genesys Cloud environments, develop call flows and routing strategies, troubleshoot platform issues, manage user roles, and integrate third-party applications

Genesys|Key Responsibilities - Configure; administer; and maintain Genesys Cloud (PureCloud) environments.

- Develop and manage Architect call flows; IVR applications; queues; and routing strategies.
- Monitor platform performance and troubleshoot production issues.
- Implement user management; roles; permissions; and workforce-related configurations.
- Work with business stakeholders to gather requirements and implement contact center solutions.
- Integrate Genesys Cloud with third-party applications using APIs and web services. Required Skills - 23 years of hands-on experience with Genesys Cloud (PureCloud).
- Experience with:
- Architect Flow Design; - ACD Routing & Queue Management; - IVR Development; - User & Role Administration; - Reporting and Analytics; - Knowledge of APIs and integrations.
- Experience with troubleshooting and resolving contact center issues.
- Excellent verbal and written communication skills.

📌 Genesys (Bengaluru)
🏢 Capgemini
📍 Bengaluru