General Responsibilities:

➢ Demonstrates pride in the workplace with a high level of commitment towards achieving organizational objectives

➢ Consistently treats all Guests and colleagues in a polite, helpful and courteous manner

➢ Have in-depth knowledge of our product and competitors

➢ Communicate well to ensure effective shift handover

➢ Actively participate in organized meetings

➢ Interact with department and resort staff in a skilled and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

Specific Responsibilities:

➢ Greets all guests at all times in a friendly and helpful manner and attempts to learn and use the guest’s name at every opportunity

➢ Registers and rooms all arrivals according to established procedures

➢ Prepares the occupancy report for the day and circulates (e-mail) the same to all departments

➢ Maintains intimate knowledge of departmental standards and procedures

➢ Performs check-in, check out and room change procedures and ensures all data are entered completely into the resort systems in accordance with the reservation

➢ Maintains cashier float and ensures accurate daily report of all money received

➢ Keeps abreast of all modifications to accounting policies and procedures





➢ Knowledgeable of all special promotion procedures, for programs such as; seasonal packages, timeshare program etc.

➢ Attends to guest’s complaints, inquiries and requests refers problems to Duty Manager if he/she is unable to assist

➢ Ensures the guest has a pleasant departure experience

➢ Performs the audit balances and prepares all works for audit in an orderly fashion

➢ When on the night shift, checks night report, prepare the morning report and prepare all necessary forms for guest arrival

➢ Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems

➢ Maintains exemplary department standards of behavior and appearance and attitude as expected

➢ Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times

➢ Responsible for achieving a score of 90% in RENARD audit for Front Office operations and take necessary action for the shortcomings for standard compliance

➢ Endeavors to maintain the high standards of the resort with particular regard to the importance of VIP’s

📌 Front Office Executive (Hassan)
🏢 Rosetta Hospitality
📍 Hassan