Company Description PAL Heights Group of Hotels in Bhubaneswar is dedicated to offering warm, friendly hospitality, aiming to build lasting relationships with guests through sincere service and care.

The group operates two properties: Pal Heights, a luxury 4-star hotel in the city center adjacent to a shopping mall, and Pal Heights Mantra, a contemporary hotel located on the way to Cuttack.

Pal Heights

Mantra combines views of a bustling highway with surrounding greenery, reflecting a blend of modern comfort and natural tranquility. Both hotels feature well-appointed rooms, banquets, multiple dining outlets, coffee shops, bars, a gym, spa, swimming pool, and a nightclub, serving business travelers, couples, vacationers, wedding parties, and conference guests.

Role Description The Front Office Executive role is a full-time, on-site position based at PAL Heights Group of Hotels in Bhubaneswar. The role includes welcoming guests, managing check-in and check-out processes, handling reservations, and responding to inquiries in person, over the phone, and via email.

The Front Office

Executive will coordinate with other hotel departments to ensure smooth guest experiences, maintain accurate records,



and manage front desk operations and documentation. Daily responsibilities also involve addressing guest concerns, promoting hotel services and amenities, processing payments, and maintaining a professional, courteous presence in the lobby area.

Qualifications

- Candidates should possess solid Customer Service and Front Office skills to manage guest interactions and reception operations effectively.
- Candidates should possess excellent Communication and Interpersonal Skills to engage with diverse guests and collaborate with team members.
- Candidates should possess Receptionist Duties capabilities, including handling calls, reservations, check-ins, and check-outs efficiently.
- Candidates should have complete knowledge of IDS software and OTA management.
- Candidates should posses good problem-solving abilities, attention to detail, and a professional appearance and demeanor.
- Relevant experience in front office of a hotel is a must
- Ability to work flexible schedules, including weekends and holidays, and maintain service standards under pressure.

📌 Front office executive ( for hotel) (Bhubaneswar)
🏢 PAL Heights Group of Hotels
📍 Bhubaneswar