Company Description Hyve Hotels is a growing hospitality brand focused on providing comfortable, reliable, and welcoming stays for guests in key locations. The company emphasizes attentive service, clean and well-maintained facilities, and a friendly atmosphere for both business and leisure travelers. Hyve Hotels values team members who are committed to guest satisfaction and who contribute to a positive, collaborative work environment.

The organization offers opportunities to learn, grow, and develop skills in hotel operations and customer service.

Role Description The Front Office Associate at Hyve Hotels is a full-time, on-site role based in Bhadrak. In this position, the associate is responsible for greeting guests, managing check-in and check-out procedures, handling reservations, and responding to guest inquiries in a professional and courteous manner. The role includes answering phone calls, providing information about hotel services and local attractions, and coordinating with housekeeping and other departments to ensure smooth daily operations.

The Front Office

Associate maintains accurate records, processes payments,



and addresses guest concerns promptly to support a high standard of customer service. The role requires reliability, attention to detail, and a calm, welcoming presence at the front desk.

Qualifications

- Strong customer service skills, including the ability to assist guests, handle inquiries, and resolve issues professionally.
- Experience or familiarity with receptionist duties and front desk operations, including check-in and check-out procedures.
- Effective communication skills, both spoken and written, with clear and courteous interaction with guests and colleagues.
- Professional phone etiquette and the ability to manage incoming calls, reservations, and guest requests efficiently.
- Basic computer skills and the ability to learn hotel management or reservation systems.
- Ability to work on-site in Bhadrak in rotating shifts, including weekends and holidays, as needed.
- Solid organizational skills, attention to detail, and reliability in handling cash, records, and confidential information.
- Prior experience in hospitality or front office roles is preferred but not required; a service-oriented mindset is essential.

📌 Front Office Associate (Siliguri)
🏢 Hyve Hotels
📍 Siliguri