Job highlights

- 0-1 year experience in BPO customer service with knowledge of sales, email, and voice processes

- Handle customer inquiries via calls, emails, and chats; process transactions; identify cross-selling opportunities; escalate complex issues

Roles and Responsibilities :

- Handle customer inquiries via phone calls, emails, and chats to resolve their queries related to banking products and services.

- Process transactions, update records, and provide accurate information to customers in a timely manner.

- Identify opportunities for cross-selling of bank's products and services to existing clients.

- Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

- 0-1 year of experience in BPO customer service or similar industry.

- Excellent communication skills in English (written & spoken).

- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.

- Basic knowledge of sales process, email process, voice process, domestic process.

📌 Fresher Graduate (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar