Job highlights

- Assists service team as necessary to meet or exceed guest expectations. Log book and reservations must be read at the beginning of each shift. Possesses a valid liquor card at all times. Acquires a working knowledge of hotel,in-house facilities and local information to respond to customer questions in these areas
- Casual Dining Experience

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats: Presents menus, suggests cocktails and/or daily specials

Exhibits knowledge of all items on the menu and wine list

Takes order

Prepares order for presentation to guest

Replenishes water

Makes and pours coffee for the customers

Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware

Processes customer restaurant bills promptly and accurately

Cleans tables, chairs and floor area

Resets table quickly

Polishes silverware and folds linen

Check the overall condition of the dining room, ensuring its readiness for customers

Assists service team as necessary to meet or exceed guest expectations

Log book and reservations must be read at the beginning of each shift

Possesses a valid liquor card at all times

Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas

Promote all other services the hotel provides

Informs supervisor/manager of any customer dissatisfaction

Performs all duties and responsibilities in a timely and productive manner in accordance with established company policies and procedures to achieve the overall objectives of this position





Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

Attends work on time and as scheduled

Follows hotel grooming, hygiene and dress standards

Minimise safety hazards by following all safety rules and procedures

Refrain from personal conversations with other employees at the main entrance

Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate

At all time projects a favourable image of the Brand to the public

Skills

Casual Dining Experience

Fluent in English

Catering Service

Advanced Knowledge of Wines

Knowledge of Coffees

Knowledge of Teas

📌 food & Beverage Associate (Bengaluru)
🏢 Radisson Hotel Group
📍 Bengaluru