Job highlights

- Proven experience as Technical Support Engineer with hands-on skills in Windows/Linux/Mac OS and device installation

- Visit restaurant partners to install POS software, provide training, troubleshoot and resolve technical issues, and maintain customer support

Role & responsibilities

- Can visit our Restaurant Partners in the Field

- Provide service and customer support during field visits

- Install our POS software in their System / Device

- Give training about our product to our client

- Diagnose errors or technical problems and determine proper solutions to resolve their queries

- Build positive relationships with customers

- Research and identify solutions to software and hardware issues

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Ask customers targeted questions to understand the root of the problem quickly





- Communicate with clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue, Ensure all issues are properly logged

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

- Hands-on experience with Windows/Linux/Mac OS environments

- Valuable understanding of computer systems, mobile devices and other tech products.

- Ability to diagnose and troubleshoot basic technical issues.

- Familiarity with remote desktop applications.

- Excellent problem-solving and communication skills.

- Ability to provide step-by-step technical help, both written and verbal.

- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

📌 Executive - Merchant Trainer (Rajkot)
🏢 Petpooja
📍 Rajkot