Job highlights

- Diploma or bachelor s degree in IT,Computer Science,or a related field,or equivalent practical experience
- Qualifications Skills Required
- Hands-on experience in IT support,laptop troubleshooting,software installation,and asset management

Job Summary The IT Support Executive will manage daily IT operations, maintain office infrastructure and assets,and provide timely technical support across Kolkata offices. The role includes supporting laptops,managing employee IT requirements, and ensuring reliable network, communication, and conference facilities.

Key Responsibilities

- Manage and maintain IT infrastructure across the assigned offices.
- Configure, deploy, maintain, and troubleshoot laptops, including asset assignment and allocation records.
- Maintain an accurate IT asset inventory and track asset movement, condition, maintenance,and returns.
- Install, configure, and update approved software; resolve laptop, desktop, printer, peripheral,and mobile device issues.
- Complete IT onboarding and offboarding activities, including device allocation, account coordination, access removal, and asset recovery.
- Back up departing employees official data to the NAS according to organizational requirements and access policies.
- Manage and maintain local servers, NAS storage, and routine backup operations.
- Configure and apply Google Workspace security and device management policies to laptops and mobile devices.
- Support organizational email, user accounts, access permissions, and collaboration tools.
- Manage firewalls, configure network switches, and troubleshoot LAN, Wi-Fi, VPN, and internet connectivity.
- Maintain and troubleshoot CCTV surveillance, telephone, and biometric attendance systems.




- Set up conference rooms and provide day-to-day video conferencing and meeting support.
- Monitor UPS health and coordinate maintenance to support power availability.
- Resolve IT support tickets across Kolkata offices and record issues received through calls or direct requests.
- Provide priority IT assistance to the Director, including device, connectivity, software, and meeting support.
- Coordinate with vendors for IT procurement, repairs, warranties, servicing, and technical issue resolution.
- Maintain technical documentation, asset records, configuration details, and support reports.
- Follow organizational IT security policies and promptly report security incidents or unauthorized access.
- Provide all other IT-related support and carry out additional IT responsibilities as assigned, based on organizational and operational requirements.

Qualifications Skills Required

- Diploma or bachelor s degree in IT, Computer Science, or a related field, or equivalent practical experience.
- Hands-on experience in IT support, laptop troubleshooting, software installation, and asset management.
- Working knowledge of Google Workspace administration, endpoint policies, local servers,and NAS backups.
- Understanding of networking, firewalls, switches, CCTV, telephone systems, UPS, and video conferencing equipment.
- Robust troubleshooting, communication, documentation, and task prioritization skills.
- Ability to handle confidential information responsibly and support users across multipleoffices.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive - IT Support (Kolkata)
🏢 Medhavi Skills University
📍 Kolkata